Experience

Saint-Gobain Group in India

• India
• Wholesale Building Materials
• 100 - 200 Employee

• Delivery Manager

  • Aug 2023 - Present

  Mumbai, Maharashtra, India



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Senior Service Delivery Manager

  • Jan 2020 - Aug 2023

  Amstelveen, North Holland, Netherlands

• Service Delivery Manager

  • Dec 2016 - Jan 2020

  Amstelveen, North Holland, Netherlands

• Project Manager

  • May 2015 - Dec 2016

  Project Manager (May 2015- May 2016): Managed multiple project in parallel to drive Volvocars CRM program objective with team of 35 developers/testers/admins for multi-technologies like Oracle-Siebel, OBIEE, Java/J2EE, PL/SQL, Unix, OWB, Testing, Informatica etc. Handled Infrastructure setup/movement projects, Product upgraded projects, new integration setups, pre-studies and performance testing projects to improve CRM capability for Volvocars and increase effectiveness by reaching to more… Show more Project Manager (May 2015- May 2016): Managed multiple project in parallel to drive Volvocars CRM program objective with team of 35 developers/testers/admins for multi-technologies like Oracle-Siebel, OBIEE, Java/J2EE, PL/SQL, Unix, OWB, Testing, Informatica etc. Handled Infrastructure setup/movement projects, Product upgraded projects, new integration setups, pre-studies and performance testing projects to improve CRM capability for Volvocars and increase effectiveness by reaching to more customers using newer modes of connectivity without any disturbance to end users. Results: Process improvement in Business Requirement Analysis, Time Management, Risk Management, Governance and Release management. Increased quality of delivery through Lean and Agile which resulted in better contribution margin/revenue.

• Service Delivery Manager

  • Oct 2012 - May 2015

  Mumbai, Maharashtra, India Service Delivery Manager (Oct 2012 to May 2015): Managed Service delivery for Volvocars CRM Solution which has 8 different applications and 30+ integrations with upstream and downstream systems. With team of 27 dedicated resources with focus on SLAs, incident management, problem management, change management, capacity planning, Lead monitoring, campaign and opportunities management. Proactive improvements like Lead handshake and monitoring, ETL improvements was highly appreciated. Results:… Show more Service Delivery Manager (Oct 2012 to May 2015): Managed Service delivery for Volvocars CRM Solution which has 8 different applications and 30+ integrations with upstream and downstream systems. With team of 27 dedicated resources with focus on SLAs, incident management, problem management, change management, capacity planning, Lead monitoring, campaign and opportunities management. Proactive improvements like Lead handshake and monitoring, ETL improvements was highly appreciated. Results: Built strong team which is delivery focused, on-Time delivery, Appreciation from client, positive contribution margin. Implementation of AR, Principles of Lean methodology, Failure Mode Analysis (FMA) etc. helped project to achieve its goal (KPIs). With better Resource forecasting, Exceeded financial growth target, resource retention, improved CSAT.

• Project Lead

  • May 2010 - Oct 2012

  Mumbai, Maharashtra, India Worked and Led team to deliver efficiently for Walt Disney US and TIE Volvocars projects with close to 10 developers/testers of different technical background using Java/J2ee related platform. Results: Timely completion and quality deliverables. Team won most fun loving team award.

• Software Developer

  • Apr 2005 - May 2010

  Mumbai, Maharashtra, India Web application coding for Rabo Bank CPL project, Monash University AU Project, ING US, and TIE Volvocars Sweden project using Java,J2EE,Web-services,Spring,Hibernate,Struts, EJB, Spring, JDBC, Oracle 11G, RAD 7.x, WSAD 6.x, MQ Series, Rational Rose.