Experience

NovelVox

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Vice President Delivery & Business Development

  • Apr 2022 - Present

  Delhi, India

• Director - Business & Delivery

  • Jun 2020 - May 2022

  India

• Delivery Head - Projects & Support

  • Jun 2015 - May 2022

  Faridabad Area, India NovelVox is a customer focused contact center software solutions provider. Its relentless, exclusive focus on providing innovative, unified communications and contact center technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact center business intelligence. My responsibilities includes  Own the overall accountability, for the implementation and support of projects to NovelVox's… Show more NovelVox is a customer focused contact center software solutions provider. Its relentless, exclusive focus on providing innovative, unified communications and contact center technology working closely with a demanding customer base has brought us success as one of the leading players in the global marketplace for contact center business intelligence. My responsibilities includes  Own the overall accountability, for the implementation and support of projects to NovelVox's customers worldwide  Work with the HR department to hire the team in size and capabilities as per the project requirement  Interact with the Account Management teams to make sure onsite / offshore workflow and communications are optimized  Accountable for review and tracking work break down activities along with Project Manager  Accountable for the performance and management of Quality of the project execution.  Accountable for intimate understanding of the architectural and customer objective of the solution set, in order to guide technical team to achieving defined release objectives  Accountable for the review and signoff of Project and closure report with customer testimonial  Accountable for the in-house POC projects

• Delivery Head

  • Jun 2015 - Jun 2020



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Presales Lead

  • Feb 2015 - May 2015

  Noida Area, India Work closely with business relationship managers ensuring Business Process as a Service (BPS) Delivery, Pre-Sales, Value delivery and ideation, explore new opportunities and assist Business Relationship managers establish strong deal pipeline. Managing Enterprise Program with short delivery cycles.

• Program Manager/Presales Owner – Enterprise Technologies

  • Nov 2010 - Jan 2015

  Cincinnati, Ohio Area ● Project Management for both ON and OFFSHORE matrix-based/globally distributed resources. ● Developing Strategy for Projects and Change Management ● Building Strong & Effective teams ● Coaching & Mentoring new project leaders ● ITIL Change Management ● Design, Architect and Deliver enterprise projects ● Presales Owner

• Program Manager

  • Feb 2010 - Oct 2010

  Mumbai Area, India  Managing multiple projects delivery  Liaise with all stakeholders for operational and financial needs  Business and financial strategy and planning, monitoring, management and reporting  Manages Billing, Invoicing and operations  SPOC to Customer for vendor information, escalations and queries

• Business Analyst/Project Manager

  • Jan 2009 - Jan 2010

  Cincinnati Area  Pre Sales Owner  Identifying and Strategizing winning propositions  SPOC to Customer for vendor information, escalations and queries.  Work out 3rd party vendor alliances for joint propositions and resourcing needs.  Working/Coordinating with sales teams, support groups and alliance partners to work out best fit solution for clients.  Leading a poolof Data Architects across US, China and India.  Manage Operational and delivery issues arising in project execution.

• Project Manager

  • Jan 2008 - Dec 2008

  Mumbai Area, India  Pre Sales/Sales owner  Identifying and Strategizing winning propositions for medium to large deals  Customer SPOC for vendor information, escalations and queries.  Work out 3rd party vendor alliances for joint propositions and resourcing needs.  Working/Coordinating with sales teams, support groups and alliance partners to work out best fit solution.  Manage Operational and delivery issues arising in project execution.

• Project Leader/Resourcing Manager

  • Aug 2007 - Dec 2007

  Hangzhou, Zhejiang, China  Responsible for Recruiting and forming Resource pool in china. Interviewed and allocated 15 associates to BI Pool.  Conducted communication workshops  Responsible for grooming and mentoring associates  Manage E2E Delivery for pool of projects

• Project Leader

  • Jun 2006 - Jul 2007

  Mumbai Area, India  Manage Resource pool and effectively allocate resources to projects.  Coordination with associates in multiple geographies in providing training, streamlining processes, development of metrics for project monitoring, development of reusable tools and Consulting.  Manage E2E BI/DW delivery encompassing data architecture, data integration & reporting  Manage Customer Billing process and reporting.  Own Customer invoicing and collections.

• System Analyst

  • Aug 2005 - May 2006

  Mumbai Area, India  Capture business Requirements and translates to technical requirements  Design Conceptual, Logical and Physical Modelling Solutions  Gather Data requirements and frame Data reporting and presentation requirements (Business Intelligence)  Data Integration(Informatica) and Presentation ( Cognos/BO)