Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Manager Engineering and Operations

  • Jun 2015 - Present

  Manager Engineering and Operations:• Managing Global Network Operations Center (GOC) and Project Delivery for multiple customer and multi Vendor environment.• Managing complete operations involving process set up and management, resource scheduling, definition of targets, finalization of deadlines, and allocation of tasks to team members and also team leaders.• Attend weekly customer calls, escalation call, Project Calls QBR and Business review meetings • Create, maintain, and enforce all processes and procedures for the GOC group.• Interacting with various business groups within the organization for effective delivery of the project. • Liaise with contract and project management teams to assess client needs and provide solutions.• Ensuring compliance with quality specifications during the project lifecycle, as defined by the client.• Defining frequency and format of status meetings, format of Dashboard, Key parameters for identifying Team performance• Handling client escalations and ensure restoration of the services. • Active participation in Recruitment, Retention and Rewards and Recognitions. Show less

• Manager Engineering and Operation (IMS)

  • Jun 2015 - Present



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Senior System Engineer(Team Lead)

  • Sep 2009 - May 2015

  Project: Credit-Suisse Hong Kong (Investment Banking/Financial) Feb 2014 till May 2015• Worked at Credit-Suisse Hong Kong site to support client Data Center and help in Transitional process of Operational support to Tech Mahindra. • As Team Leader of NOC team member handling Daily Business as Usual operational support issue and Network Operational change request and implementation in Data Center and site Location.• As Team Leader involved day to Day Team management, Client Calls and Process Discussions.• Have 10 resources (L1&L2) reporting under. • Active Participation in Site Power down Activity and Data Center, site Hardware replacement activity.• Implementation work involves load Balancer changes requests. Disaster recovery testing for site. Project: Procter & Gamble (FMCG) Sep 2009 till Jan2014• Team Leader of British Telecom NOC for Proctor & Gamble Client Network support• Leading and Managing team of 25-30 engineers, responsible for managing overall Network support.• Attending Bridge call of escalated/process/operational/implementation matter with client • Troubleshooting Hardware/Operational related to Proctor & Gamble network.• Also as Senior Team Member responsible for Change Management responsible for Implementation and change on Proctor & Gamble network. Also involves responsibility to support Operational issues of P&G client Troubleshooting Hardware/Operational related to Proctor & Gamble network.• Working on Ticketing Tool HP open view 6.0 for incident and change ticket Management. Show less

• BT P&G

  • 2009 - 2015



Tata Communicaton

• Network

  • 2006 - 2009

  • TATA Data NOC TAC Team member team which Troubleshoot Core MPLS Back Bone Network issue related to TATA network with CISCO HTTS support. • Team responsible for managing and Troubleshooting Core Back-Bone (NOC) operational of TATA Communication Global MPLS and Metro Ethernet Backbone network. • Major responsibility Resolving TATA Communication Operational issues and Troubleshooting Hardware/Operational related to MPLS network TATA Communication Core network. As TAC Team Member Handling Operational and Provisioning issue related Routing, MPLS, Hardware or issues arising for Service Delivery Team providing end services to customer. • Handling Escalations from IP NOC, Services NOC, Provisioning Team and Various regional operations team. Escalation issues like MPLS VPN, Routing issues; Hardware issue and to provide solution for the same • Taking up the issues with Vendor (Cisco), working on issue with Cisco TAC and tracking it tills the resolution of issue. • Coordinating with Regional Team to raise PE and carry out activities for PE (planned Events);Router crash, or any activity for hardware changes in Box at site • Coordination during Planned Events for various activity like IOS up gradation, Card replacement • Guiding Field engineer to carry out Planned Events. Show less



IN2Cable India Ltd

• MIDC -Andheri,Mumbai

• System Enginner

  • Jan 2005 - Nov 2006

  System Engineer (Head-end In-charge) KHAR Mumabi- Handling a team of 8 Engineer,whole and sole responsible for all activities of Head-end System Engineer (Head-end In-charge) KHAR Mumabi- Handling a team of 8 Engineer,whole and sole responsible for all activities of Head-end



Creative Automation

• Mumbai

• Customer Support Engineer

  • Jan 2004 - Jan 2005