Experience

Salebuild

• United States
• Market Research
• 400 - 500 Employee

• Research Analyst

  • Jun 2014 - Present

  Pune Area, India Strategic Consulting, including business plan & sales strategy development.



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Associate

  • Nov 2011 - Jun 2014

  Team Management, Looking towards client expectations, handling floor and all the agents, traning new staff on emails. Handling client escalations, normal escalations. Keeping team intact and understanding their point of view as its the piller factor towards organizations profit.and etc....



Jet Airways

• India
• Airlines and Aviation
• 700 & Above Employee

• Sr. Associate

  • 2011 - 2013

  • Responsible for handling all the communication from passengers, social media, consumer forum, and all other internal communication. • Managing Customer Experience and revert appropriately keeping company’s policies and procedures in mind. • Work closely with zonal and regional colleagues to improve and ensure the degree of customer satisfaction in each and every touch point, and effective management of service quality at all time. • Handle various Customer Communications activities… Show more • Responsible for handling all the communication from passengers, social media, consumer forum, and all other internal communication. • Managing Customer Experience and revert appropriately keeping company’s policies and procedures in mind. • Work closely with zonal and regional colleagues to improve and ensure the degree of customer satisfaction in each and every touch point, and effective management of service quality at all time. • Handle various Customer Communications activities. • Monitor the team and provide quality work performance. Show less