Senior Delivery Manager

• Feb 2022 - Present

General Manager

• Oct 2021 - Jan 2022

Application Development , Support & Operations Application Development , Support & Operations

System Integration Leader

• Aug 2020 - Oct 2021

Program Manager

• Jan 2018 - Aug 2020

Portfolio Manager

• Sep 2016 - Jan 2018

• Worked and Managed projects, Airtel Africa & Cloud Migration Factory. • Worked & Designed Blockchain solutions project and supported Call for Code program in IBM. • Managing Support team to resolve technical issues of Mediation, FMS, Pretups, Interconnect, UNICA, MNP, ETR, IAT, USSD, RUSSD, Radix & PnP Portfolios, . • Managing Airtel Africa & Orange Clients for L1/L2 support. • Line Management and Resource Management, including hiring and competence development, conflict… Show more • Worked and Managed projects, Airtel Africa & Cloud Migration Factory. • Worked & Designed Blockchain solutions project and supported Call for Code program in IBM. • Managing Support team to resolve technical issues of Mediation, FMS, Pretups, Interconnect, UNICA, MNP, ETR, IAT, USSD, RUSSD, Radix & PnP Portfolios, . • Managing Airtel Africa & Orange Clients for L1/L2 support. • Line Management and Resource Management, including hiring and competence development, conflict management etc. • Program management with complete end to end responsibility for delivery & Operations. • Delivery Manager for all Applications coming under portfolio. • Ensuring 100% Quality Control. • Ensuring client process & Policy, compliance. • Managing process of escalation, severity & monitoring the SLA. • Managing & tracking support issues to resolve and meet SLA. • Interlock TBO and AMS team for better resolution and solution. • Dump analysis to find root cause. • Involved in resource hiring process. • People Management, Project Management. • Ensuring CSAT. • Generating weekly reports and presenting to DPE’s & stake holders. • Understanding customer requirements and providing resolutions. • Managing change process as active part of CAB. • Ensuring green Compliance posture. • Ensuring Adherence of IBM policies and practices. • Capacity Planning of Applications for increasing/reclaiming Hardware and licenses. • Understanding customer needs and providing solutions. • 3rd Party Vendor evaluation and renewal of support contract. • Conducted drive for Cross training to enhance resources skills across project.

Delivery Manager & Telecom Competency Head

• Oct 2013 - Aug 2016

• Managing PAN Africa customers & Account. • Managing PAN Africa Airtel & MTN, UNICEF, WIPRO, KRA (Kenya Revenue Authority), MOH (Ministry of Health). • Managing Customers Expectations & fulfilling requirements. • Line Management and Resource Management, including hiring and competence development, conflict management etc. • Program management with complete end to end responsibility for delivery from both SW Development and testing teams. • Managing Development team for VAS SDP… Show more • Managing PAN Africa customers & Account. • Managing PAN Africa Airtel & MTN, UNICEF, WIPRO, KRA (Kenya Revenue Authority), MOH (Ministry of Health). • Managing Customers Expectations & fulfilling requirements. • Line Management and Resource Management, including hiring and competence development, conflict management etc. • Program management with complete end to end responsibility for delivery from both SW Development and testing teams. • Managing Development team for VAS SDP, BB Broker, Self-care, MNP, SIM SWAP, USSD & product promotion system. • Managing L2/L3 support team to resolve technical issues of VAS, SDP, BB Broker, Promotions, MNP, Self-Care, USSD. • Architecture Design of SDP, BB Broker, USSD etc. applications. • Design & Development of UNICEF Usurvey application. • Design & development of ODK(open Data Collection) application. • Design & Development of Rapid Pro application. • Design and Development of C-Lotto application. • Technical discussion, Solution design & planning. • Experience of managing team of ~40 engineers. • Communicating and filling bridge between Dhanush and IBM & Airtel, Wipro, UNICEF & Huawei. • Ensuring development SDLC, Agile process. • Project Plan, Effort Estimation, Test Plan preparation and approvals. • Ensuring 100% Quality Control. • Ensuring client process & Policy compliance. • Managing process of escalation, severity & monitoring the SLA. • Managing & tracking support issues to resolve and meet SLA. • Dump analysis to find root cause. • Involved in resource hiring process. • People Management. • Ensuring CSAT. • Conducting PRM with client. • Generating weekly reports and presenting to directors & stake holders. • Understanding customer requirements and providing resolutions. • Managing change process as active part of CAB. • Ensuring 100% SLA achievement. • Ensuring smooth operations of project. • RFP Response preparation. Show less • Managing PAN Africa customers & Account. • Managing PAN Africa Airtel & MTN, UNICEF, WIPRO, KRA (Kenya Revenue Authority), MOH (Ministry of Health). • Managing Customers Expectations & fulfilling requirements. • Line Management and Resource Management, including hiring and competence development, conflict management etc. • Program management with complete end to end responsibility for delivery from both SW Development and testing teams. • Managing Development team for VAS SDP… Show more • Managing PAN Africa customers & Account. • Managing PAN Africa Airtel & MTN, UNICEF, WIPRO, KRA (Kenya Revenue Authority), MOH (Ministry of Health). • Managing Customers Expectations & fulfilling requirements. • Line Management and Resource Management, including hiring and competence development, conflict management etc. • Program management with complete end to end responsibility for delivery from both SW Development and testing teams. • Managing Development team for VAS SDP, BB Broker, Self-care, MNP, SIM SWAP, USSD & product promotion system. • Managing L2/L3 support team to resolve technical issues of VAS, SDP, BB Broker, Promotions, MNP, Self-Care, USSD. • Architecture Design of SDP, BB Broker, USSD etc. applications. • Design & Development of UNICEF Usurvey application. • Design & development of ODK(open Data Collection) application. • Design & Development of Rapid Pro application. • Design and Development of C-Lotto application. • Technical discussion, Solution design & planning. • Experience of managing team of ~40 engineers. • Communicating and filling bridge between Dhanush and IBM & Airtel, Wipro, UNICEF & Huawei. • Ensuring development SDLC, Agile process. • Project Plan, Effort Estimation, Test Plan preparation and approvals. • Ensuring 100% Quality Control. • Ensuring client process & Policy compliance. • Managing process of escalation, severity & monitoring the SLA. • Managing & tracking support issues to resolve and meet SLA. • Dump analysis to find root cause. • Involved in resource hiring process. • People Management. • Ensuring CSAT. • Conducting PRM with client. • Generating weekly reports and presenting to directors & stake holders. • Understanding customer requirements and providing resolutions. • Managing change process as active part of CAB. • Ensuring 100% SLA achievement. • Ensuring smooth operations of project. • RFP Response preparation. Show less

Project Manager

• Jul 2011 - Oct 2013

• Managing support team to resolve technical issues of data/Voice billing system. • Managing Multiple clients for L1/L2 support of Telecom billing, MNP ,PCRF, CCG, BMA, OMS. • Experience of managing team of ~50 engineers. • Communicating and filling bridge between Aricent and Clients. • Managing process of escalation, severity & monitoring the SLA. • Managing & tracking support issues to resolve and meet SLA. • Dump analysis to find root cause. • Managing team for… Show more • Managing support team to resolve technical issues of data/Voice billing system. • Managing Multiple clients for L1/L2 support of Telecom billing, MNP ,PCRF, CCG, BMA, OMS. • Experience of managing team of ~50 engineers. • Communicating and filling bridge between Aricent and Clients. • Managing process of escalation, severity & monitoring the SLA. • Managing & tracking support issues to resolve and meet SLA. • Dump analysis to find root cause. • Managing team for troubleshooting & L1/L2 support to billing system Ops, Postpaid, Prepaid, IUC, MIS, Sysadmin, Network Admin, DBA issues. • Managing Support/O&M team for MNP Gateway, BMA, CCG, PCRF. • Involved in resource hiring process. • People Management. • Ensuring CSAT. • Conducting PRM with client. • Generating weekly reports and presenting to directors & stake holders. • Understanding customer requirements and providing resolutions. • Managing change process as active part of CAB. • Ensuring 100% SLA achievement. • Ensuring smooth operations of project. • RFP Response preparation. Project 1: Falcon Billing L1/L2 & L3 Support (Ops, postpaid, Prepaid, IN, Mediation, Provisioning, IUC, MIS, DBA, CRM, Network, System) Project 2: MNP, GGC, PCRF, BMA L1/L2 & L3 Support Show less • Managing support team to resolve technical issues of data/Voice billing system. • Managing Multiple clients for L1/L2 support of Telecom billing, MNP ,PCRF, CCG, BMA, OMS. • Experience of managing team of ~50 engineers. • Communicating and filling bridge between Aricent and Clients. • Managing process of escalation, severity & monitoring the SLA. • Managing & tracking support issues to resolve and meet SLA. • Dump analysis to find root cause. • Managing team for… Show more • Managing support team to resolve technical issues of data/Voice billing system. • Managing Multiple clients for L1/L2 support of Telecom billing, MNP ,PCRF, CCG, BMA, OMS. • Experience of managing team of ~50 engineers. • Communicating and filling bridge between Aricent and Clients. • Managing process of escalation, severity & monitoring the SLA. • Managing & tracking support issues to resolve and meet SLA. • Dump analysis to find root cause. • Managing team for troubleshooting & L1/L2 support to billing system Ops, Postpaid, Prepaid, IUC, MIS, Sysadmin, Network Admin, DBA issues. • Managing Support/O&M team for MNP Gateway, BMA, CCG, PCRF. • Involved in resource hiring process. • People Management. • Ensuring CSAT. • Conducting PRM with client. • Generating weekly reports and presenting to directors & stake holders. • Understanding customer requirements and providing resolutions. • Managing change process as active part of CAB. • Ensuring 100% SLA achievement. • Ensuring smooth operations of project. • RFP Response preparation. Project 1: Falcon Billing L1/L2 & L3 Support (Ops, postpaid, Prepaid, IN, Mediation, Provisioning, IUC, MIS, DBA, CRM, Network, System) Project 2: MNP, GGC, PCRF, BMA L1/L2 & L3 Support Show less

Subject Matter Expert - Wireless Domain

• Sep 2010 - Feb 2011

• Defined wireless technologies architect for OSS solution. • Defined architect for service management portal based on ITIL. • Guided developers to understand solutions. • Defined solution for GSM including, Core, UMTS. • Defined technical specification for CDMA 2000 CORE, EVDO, 1X. • Defined KPIS for GSM, and CDMA network elements. • Involved in Presales activity. • Involved in responding RFP and RFI. • Provided Demo to Customer. • Troubleshooting, identifying and… Show more • Defined wireless technologies architect for OSS solution. • Defined architect for service management portal based on ITIL. • Guided developers to understand solutions. • Defined solution for GSM including, Core, UMTS. • Defined technical specification for CDMA 2000 CORE, EVDO, 1X. • Defined KPIS for GSM, and CDMA network elements. • Involved in Presales activity. • Involved in responding RFP and RFI. • Provided Demo to Customer. • Troubleshooting, identifying and defined the root cause for Network components, OSS, RF issues. • Daily O&M for the CDMA network using OMC (Operation & Maintenance Center) and OSS tool. • Daily Log analysis for OMC(Operation & Maintenance Center). • Defined the SLM & SLA. Show less • Defined wireless technologies architect for OSS solution. • Defined architect for service management portal based on ITIL. • Guided developers to understand solutions. • Defined solution for GSM including, Core, UMTS. • Defined technical specification for CDMA 2000 CORE, EVDO, 1X. • Defined KPIS for GSM, and CDMA network elements. • Involved in Presales activity. • Involved in responding RFP and RFI. • Provided Demo to Customer. • Troubleshooting, identifying and… Show more • Defined wireless technologies architect for OSS solution. • Defined architect for service management portal based on ITIL. • Guided developers to understand solutions. • Defined solution for GSM including, Core, UMTS. • Defined technical specification for CDMA 2000 CORE, EVDO, 1X. • Defined KPIS for GSM, and CDMA network elements. • Involved in Presales activity. • Involved in responding RFP and RFI. • Provided Demo to Customer. • Troubleshooting, identifying and defined the root cause for Network components, OSS, RF issues. • Daily O&M for the CDMA network using OMC (Operation & Maintenance Center) and OSS tool. • Daily Log analysis for OMC(Operation & Maintenance Center). • Defined the SLM & SLA. Show less

IT Operations Manager

• Dec 2008 - Apr 2010

Senior Engineer Specialist

• Dec 2006 - Dec 2008

System Engineer

• Jun 2003 - Dec 2006

Integration & Configuration of MSC Integration & Configuration of BSS Integration & Configuration of OMCR RF Optimization CDMA/GSM Deployment SS7 SIP Signaling configuration. Router/Switches/Firewall Configuration. Project Mgmt. Customer Report(WSR), Project Report. Acceptance test Closure. Integration & Configuration of MSC Integration & Configuration of BSS Integration & Configuration of OMCR RF Optimization CDMA/GSM Deployment SS7 SIP Signaling configuration. Router/Switches/Firewall Configuration. Project Mgmt. Customer Report(WSR), Project Report. Acceptance test Closure.