Experience

GoCoop

• India
• Retail Art Supplies
• 1 - 100 Employee

• Senior Manager

  • Aug 2012 - Present

  • Co-ordination for developing new clusters for GoCoop Marketplace which includes conducting market intelligence surveys • Co-ordination for identifying new sellers for enabling them for eCommerce• End to end management of seller onboarding process which includes setting up of seller site/page, signing up, cataloguing & uploading of products from the sellers• Organizing training workshops for weavers & artisans in clusters for empowering them on doing business online through GoCoop• Managing complete order fulfillment process with SLA of 48 hours dispatch• Ensuring smooth operations for the eCommerce & Marketplace channels with emphasis on 100% adherence to services & operations processes• Regular testing for key features on the site & support tech team in resolving the services related issues on the site• Internal training to services & other teams on services & operations SOPs• Managing key account relationships for eCommerce & Marketplace sellers• Supporting B2B as well as event teams in services related aspects• Managing key affiliate accounts for GoCoop – Amazon and eBayManaging Logistics for B2C, B2B (National and International) and Exhibition shipments.