Experience

First Federal Savings Bank-Evansville, IN

• United States
• Banking
• 1 - 100 Employee

• Banking Center Manager, AVP

  • Jun 2017 - Present

  • Coordinate corporate branch operations to advance profitable growth and consistently meet company revenue targets. • Implement operational improvements to achieve 7% deposit growth and 35% increase in auxiliary bank products & services. • Create and apply creative customer service initiatives to increase account retention by 97% and raise referrals by 25%. • Transform regulatory compliance to successfully pass audits for 4 consecutive years. • Formed performance management programs to effectively track goals, create employee incentives, and boost engagement. • Serve as a risk management subject matter expert by providing ad hoc assistance to cross-functional departments. • Facilitate the building of new social media marketing plan to increase brand awareness and drive customer engagement. • Establish and monitor preferred employer program, resulting in a monthly increase in new accounts. • Executed successful SWOT analysis by providing key insights to company leadership. • Assist in strategic planning, tactical strategies, and policies & procedures for overall branch growth. • Partner with regional manager to streamline communication with branches on company milestones. • Designed a custom solution for teller referral tracking.


Fifth Third Bank
• United States
• Civic and Social Organizations
• Personal Banker ll

  • Apr 2016 - Jun 2017

Wells Fargo
• United States
• Financial Services
• 700 & Above Employee
• Personal Banker

  • Mar 2012 - Oct 2014