Experience

Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Account Manager

  • Jul 2012 - Present

  Acquire new hotels in Sicily Region. Create action plan to get targets. Advise hotels about internet-sales strategies. Visit our important hotels. Responsible for after sales. Rate checks and competitor checks. Be a medium for complaints. Responsible to ensure close commercial contact with exhisting hotel partners in order to identify areas of improvement and optimize their commercial performance. Responsible for acquisition of new commercial partners in high-demanded areas by business trips, fair trades and workshops.Take care of the contacts with hotels, Take care of negotiations and contracts,Getting more availability and better rates, Market our brand name to hotels, Expand and take care of networks.

• Junior Account Manager

  • Oct 2010 - Jul 2012

  Acquire new hotels in Emilia Romagna Region. Create action plan to get targets. Advise hotels about internet-sales strategies. Visit our important hotels. Responsible for after sales. Rate checks and competitor checks. Be a medium for complaints. Responsible to ensure close commercial contact with exhisting hotel partners in order to identify areas of improvement and optimize their commercial performance. Responsible for acquisition of new commercial partners in high-demanded areas by business trips, fair trades and workshops.

• Coordinator Italy

  • May 2010 - Sep 2010

  Contact person for hotels to turn to with questions when the account managers are out of the office;Responsible for the coordination and production of new hotel websites;Training of new hotels using our extranet, rates & availability system;Responsible for the delivery of correct hotel information and pictures of newly registered hotels;In consult with the Senior Account Manager and Account Managers you contact registered hotels regarding the rates & availability system;Assist with acquisition of possible new hotels; assist with preparation of mailings;Follow up of mailings, give information to hotel by telephone;Check competition in Rome



Flightcare

• Spain
• Airlines and Aviation
• 100 - 200 Employee

• Check in Agent- Ground Hostess

  • Oct 2009 - Apr 2010

  Managing various counter duties such as making reservations, checking in passengers for domestic, regional and international flights and calculating and collecting excess baggage charges and documentation. Assisting passengers in all processes regarding the boarding of the airplane, as well as in complying with immigration and customs formalities.Issuing travel tickets to the passengers.Assisting VIP passengers.Verifying the passenger list to see whether all passengers have gone through the boarding gates. Handling the telephone sales and reservations if they work at the reservation offices. Performing general office duties, standby duties, and telex and switchboard duties.



Expedia Group

• United States
• Software Development
• 700 & Above Employee

• Development South Italy and island

  • Jun 2009 - Oct 2009

  Responsible for development in sales, control the availability of rates for my clients portfolio, market analysis and proposed strategies for selling to customers, control parity rates, creating special offers in order to increase reservations.I have to focus on achieving positive results, by embracing creativity to find the best solutions to meet the required goals. I provide training for hotel partners on the Venere systems. I'm trying to develop relationships with hotel revenue managers and support the market managers in improving the market price and inventory competitiveness. I work in the sales market. We had to improve the market profitability through the acquisition and management of inventory, prices and supplier relationship



Venere.com

• Development South Italy and island

  • May 2008 - Jun 2009

  Responsible for development in sales, control the availability of rates for my clients portfolio, market analysis and proposed strategies for selling to customers, control parity rates, creating special offers in order to increase reservations.I have to focus on achieving positive results, by embracing creativity to find the best solutions to meet the required goals. I provide training for hotel partners on the Venere systems. I'm trying to develop relationships with hotel revenue managers and support the market managers in improving the market price and inventory competitiveness. I work in the sales market. We had to improve the market profitability through the acquisition and management of inventory, prices and supplier relationship



The Duke Hotel Rome

• Italy
• Hospitality
• 1 - 100 Employee

• Front Office and Booking

  • Nov 2007 - Apr 2008

  Public relations and assistance to guests, cash management , front office – back office, Fidelio system for reservations, problem solving. Fulfilling duties conscientiously. Public relations and assistance to guests, cash management , front office – back office, Fidelio system for reservations, problem solving. Fulfilling duties conscientiously.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Office and Booking

  • Nov 2006 - Oct 2007

  Public relations and assistance guests, responsible for multiple cash points. Front /Back office, Fidelio system for reservations, problem solving,Fulfilling duties conscientiously. Public relations and assistance guests, responsible for multiple cash points. Front /Back office, Fidelio system for reservations, problem solving,Fulfilling duties conscientiously.



MSC Mediterranean Shipping Company

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Pubblic Relation, Hostess

  • Jun 2006 - Jul 2006

  Acting as courier and the public relations in a team environment. Assisting guests, explaining facilities, services offered on board Acting as courier and the public relations in a team environment. Assisting guests, explaining facilities, services offered on board



Costa Crociere S.p.A.

• Italy
• Travel Arrangements
• 700 & Above Employee

• Pubblic Relation, Crew Staff-Pubblic Relation

  • Oct 2004 - May 2006

  A wider and varied responsibility assisting guests on their vacations, which involves working as a team or individually, embarking and disembarking passengers. A wider and varied responsibility assisting guests on their vacations, which involves working as a team or individually, embarking and disembarking passengers.



TIM

• Italy
• Telecommunications
• 700 & Above Employee

• Merchandiser

  • Mar 2001 - Jan 2004

  Sale promoter for the Company Telecom Italy Mobile at this main sale points: Ipercoop, Media World, to sell mobile phones and related multimedia services Sale promoter for the Company Telecom Italy Mobile at this main sale points: Ipercoop, Media World, to sell mobile phones and related multimedia services