Experience

Holland American Cruise Line
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Assistant Manager

  • Dec 2018 - Present


Holland America Cruise Lines

• Cellar Master

  • Apr 2015 - Present

  To direct the daily operation of vessel’s Wine and Beverage Sales Operation including the effective administration, supervision and execution of programs consistent with the company standards and goals of providing excellent service while generating maximum revenue.  In charge for Supervision of Beverage Staff, Wine Attendants and Dining Room Stewards.  Control, measure and report Wine Bar Outlet performance on a daily basis and take required corrective action to ensure operations are in accordance with the company standards and objectives.  Achieve or exceed Bar Revenue and Cost objectives for the established cruise program targets. Create new opportunities and maximize existing ones to generate extra revenue. Recommend measures to control/reduce costs and ensures that the operational cost budgets are strictly adhered to.  Develop and recommend merchandising and promotional programs to maximize Wine Sales and Service objectives for established cruise program targets. Identify market needs and trends, create concepts and communicate these to the Beverage Manager. Monitor product movement onboard and special offers. Plan and implement an effective sales plan and promotional activities in each wine outlet.  Work closely with the Controller and Provision Master in regards to inventory taking, cost control, loading, ordering and storing of wines. Follow proper accounting procedures, requisitions, transfers and reconciliation of daily wine sales.  Verify delivery of prepaid wine orders to staterooms and coordinate the service thereof in the dining room.  Oversee voiding, checking any discrepancies. Complete responsibility for posting of gift orders, pre-ordered wines and parties (company’s and guests’). Show less



firefly events & promotions

• Food and Beverage Manager

  • May 2013 - Present

  As Food and Beverage Manager I am responsible for ensuring high quality Food and Beverage Products and Services for guests and customers.  To organize and conduct wine tasting seminars for different corporate.  In charge for planning and organizing corporate private parties which include banqueting and complete food and beverage service.  Menu planning, trainings and set ups for the upcoming and ongoing Bars, Restaurants and Fine Dining’s.  Managing the food cost, food inventory and food qualities.  In charge for team of 100 on contract basis.  Maintaining required hygiene and guest satisfaction levels.  Heading the effective management of Food and Beverage outlets to standard, according to budget constraints whilst maximizing profits.  Interacting with the guest. Checking for the customers complaints and taking action on them.  Scheduling the working hours and timing for the team. Ensure that all the policies are being followed.  To provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork.  Negotiate supplier arrangements for food and beverage products.  Performance management; monitor staff performance and provide feedback. Show less



Silver Sea Cruise Lines

• Beverage Manager/Head Sommelier

  • Sep 2014 - Mar 2015

  As Beverage Manager/Head Sommelier I am overall responsible for ensuring high quality Beverage Products and Services for guests and customers. Entailed taking care of quest needs and concerns, handling complaints, briefings, delegation and motivation to Restaurant server’s, implementing standards and supervising service in Fine dining Restaurants.  To provide excellent wine and beverage service in all onboard restaurants and bars.  To Organize and supervise all aspects of beverage service onboard by ensuring that all bars are open and maintains par stock levels.  To ensure that the SSC standardized Connoisseur, Epicurean wine list is used at all times and promote company premium beverage and cigar bar list.  Spearhead wine tasting for guests.  In charge of beverage service for all functions both private and ships/sales visits.  Responsible for all reserve wines, premium spirits and cigar sales as well as cigar stocks.  To regularly monitor customer satisfaction and take personal responsibility to ensure it.  Proactively demonstrate sincerity and hospitality in all guest interactions.  Follow through on customer inquiries, requests and complaints.  To correct problems promptly.  To coordinate all wine and beverage orders with F&B Controller.  To Monitor and control beverage cost as per budgeted guidelines.  To Monitor and organize stock takes in all bars and wine cellar.  End of voyage inventories in all beverage outlets are to be administered as requested by F&B Manager, and take active role in minimizing discrepancies in inventory control system.  To prepare daily working schedules for bar wine waiters.  Follow company product and service standards and procedures.  Prepare cruise reports.  Perform all other duties as requested by supervisor.  Adhere to USPH and company cleaning and maintenance standards. Show less


Disney Cruise Line
• United States
• Travel Arrangements
• 700 & Above Employee
• head wine sommelier

  • Sep 2007 - Dec 2012

P&O Cruises
• United Kingdom
• Travel Arrangements
• 700 & Above Employee
• wine server

  • Apr 1999 - Feb 2007