Experience

Aptive Technologies

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Support Engineer

  • Feb 2019 - Present

  Have around 4.5 years of experience as PRODUCTION SUPPORT ANALYST with technical knowledge in UNIX COMMANDS, ORACLE SQL AND LINUX. Worked inL1 and L2 level teams and have given24/7 production support. Sound knowledge in analytical, Problem Solving and Leadership Skills. Qualified in handling UNIX commands like, grep, egrep, sed, awk, find, cut, copy, head, tail, touch, mv, cp, cmp, diff, vi-editor etc. Monitoring Jobs in Tidal and Autosys tool to check whether the expected jobs are completed successfully. And have used ITRS Geneos tool to check health of Application and Server on regular basis whether any warning messages are received. Have attended issues and have investigated the former to give solution at the expected time to make the SLA are met. Have prioritized the tickets based on the impact and urgency in Service now ticketing tool. Familiar with Java 400 and 500 series Errors to let the developer know from which instance the issue has started. Show less



APTIVE TECHNOLOGYS

• Production Support Analyst