Asst Manager at operations

• Oct 2019 - Present

Team Leader

• Apr 2016 - Sep 2019

Allocating daily jobs and workloads.Training new team members.Acting as a resource for other staff members.Managing team performance and progress.Constantly looking for ways to improve processes.Monitoring the performance of junior staff.Completing team-related paperwork.Implementing new initiatives and making sure all staff understand them.Taking action to correct and staff shortcomings.Managing and monitoring staff attendance.Giving prompt and accurate information on individual staff member performance.Attending and participating in team meetings.Ensuring a clean, safe and friendly working environment.Reporting to senior managers.

Operations Shift Supervisor (Production &Quality)

• Oct 2014 - Mar 2016

Supervising:• Working as a Shift Supervisor (Production&Quality) for an online processing management.• Provide 24*7 support and openness to different shifts as per client deadlines.• Extensive e-mail support and have direct access to client systems to provide OP support remotely and through web applications.• Working in a sports related process where time and quality is essential to meet client deadlines.• Have had exposure in handing a team towards planning, scheduling, spooling, training and quality management.• Train new hires to the core process and evaluate their skills to meet client’s requirement.• Monitor the production and quality of new hires and send an analytical report to the Manager – operations.• Organize team meetings every week in order to obtain quality and production as per client deadlines. • Got best employer award for “Member Growth”.Personal:• Able to speak to both decision-makers and junior staff in a tactful and sensitive manner. • Establishing good working relationships with colleagues.• Ability to negotiate and influence.• Integrity, humility and an entrepreneurial attitude.• Friendly and upbeat attitude.

Customer Support Executive

• Apr 2013 - Sep 2014

Train new hiresAnalytical report to the Manager – operations

Executive Web Researcher

• May 2012 - Apr 2013

• Activities such as collection of device driver’s information and URL address from various manufacturers site and to update the same on to the customer server and to provide a solution to the end-user through customer support feedback moderation tool comes under the scope of this procedure• To update driver collection on to the customer’s site and respond end-user feedbacks on a regular basis throughout the month• Using a SQL query to retrieve the software URL’s to upload at Client database.• Using the Pearl scripts, the retrieved data will be uploaded on the client’s database/website.• Quality Control and Quality Check.• Train the new resources in order to meet the process requirements.• Work Allocation, clearing the doubts, maintain the output Records.

Teacher

• Oct 2006 - May 2007

Teacher Teacher