Branch Manager

• May 2022 - Present

Contact centre representative

• Sep 2021 - May 2022

Jewelry Consultant

• Oct 2020 - Dec 2021

My day usually includes helping customers with their purchases and assisting them with any questions they have. I also undertake a few store operations at hand and make sure to complete them. Outreach to customers is also an essential task on a daily basis to ensure our regular customers are updated with the current offers and promotions. My day usually includes helping customers with their purchases and assisting them with any questions they have. I also undertake a few store operations at hand and make sure to complete them. Outreach to customers is also an essential task on a daily basis to ensure our regular customers are updated with the current offers and promotions.

Customer Service Representative

• May 2020 - Sep 2020

Working as a customer service associate with Lowes was another interesting experience wherein I was able to work in a busy environment with a lot of customer issues at hand that required logical thinking and quick decision-making. Getting challenged on a daily basis is what made this experience a daunting one and memorable as well. Working as a customer service associate with Lowes was another interesting experience wherein I was able to work in a busy environment with a lot of customer issues at hand that required logical thinking and quick decision-making. Getting challenged on a daily basis is what made this experience a daunting one and memorable as well.

Assistant Manager

• Apr 2018 - Nov 2019

Working with Brooks Brothers has taught me a lot of skills and behavioral aspects required in a customer-centric environment. I learned the art of selling and how important it is to know your product to be able to sell it to the customer with a sense of satisfaction. Getting new ideas and policies and ensuring the previous ones are also being followed is what ensures success in the world of retail. Another important part of the role was to interview potential candidates for the brand, completing the training process so that they can be successful with their new role with the brand. Show less

Operations Executive

• May 2017 - Mar 2018

An amazing experience working with a family-owned business. It is typically a very different experience compared to others as there are no set rules and regulations that are followed and trying to set up some processes is a tiring job but the satisfaction that comes after streamlining the operations is amazing. Creating an environment where every employee feels like a part of the organization and has a set of rules and responsibilities that are clearly outlined ensures employee satisfaction and the company's success. Getting new people to work for the company based on clearly defined objectives and standards for the position makes it easy to identify the right people for the role which results in employee as well as employer satisfaction. Show less

Internship Trainee

• May 2017 - Mar 2018

Housekeeping Supervisor

• Jul 2016 - May 2017

Our first job is always the one that holds a special place in our hearts. I got to learn so much from my colleagues and it was my stepping stone in the corporate world. I learned the art of teamwork, patience, an eye for detail, and problem-solving. The best part about working in hotels is to see the smile on the face of your guest when they are enjoying their stay at the hotel and it surely made my job a fulfilling experience. Being a campus hire and getting a chance to visit various campuses for the recruitment drives gave me a deeper insight into what goes on in the minds of the recruiter while they go for campus recruitments. It was a daunting experience as not only I was able to hire the right people for the organization but I also provided other people guidance on what they should work upon to better their chances of landing even a much better opportunity. Show less