Experience

i2a Technologies Pvt. Ltd.
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Senior Sales Executive

  • Dec 2020 - Present


Faremart Travels

• United States
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Oct 2020 - Dec 2020

  Achieving monthly sales target with assurance of customer satisfaction. Interfacing with clients over phone for suggesting the best travel options and cultivating relations with them for securing repeat business, ensuring quality delivery of services to the clients. Achieving monthly sales target with assurance of customer satisfaction. Interfacing with clients over phone for suggesting the best travel options and cultivating relations with them for securing repeat business, ensuring quality delivery of services to the clients.



Faremart

• United States
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Nov 2018 - Sep 2019

  Achieving monthly sales target with assurance of customer satisfaction. Interfacing with clients over phone for suggesting the best travel options and cultivating relations with them for securing repeat business, ensuring quality delivery of services to the clients. Achieving monthly sales target with assurance of customer satisfaction. Interfacing with clients over phone for suggesting the best travel options and cultivating relations with them for securing repeat business, ensuring quality delivery of services to the clients.



Circle of Life Healthcare Pvt Ltd

• India
• Hospitals and Health Care
• 1 - 100 Employee

• Assistant Customer Service Manager

  • Sep 2015 - Aug 2016

  Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business; ensuring quality delivery of services to the clients. • Developing & maintaining: • All kind of customer reports in MS Excel; reporting to the same to Marketing Head Handling the entire patient’s and attendant’s complaints. Making the process smooth for them. • Achieving monthly sales target with assurance of customer satisfaction. Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business; ensuring quality delivery of services to the clients. • Developing & maintaining: • All kind of customer reports in MS Excel; reporting to the same to Marketing Head Handling the entire patient’s and attendant’s complaints. Making the process smooth for them. • Achieving monthly sales target with assurance of customer satisfaction.



DLF Utilities Ltd

• Sr. Customer Service Executive

  • Nov 2011 - Nov 2014

  Overseeing overall front office operations; coordinating with guests for resolving their concerns to enable smooth flow of day-to-day functions • Assisting & managing the department according to the established concept statement providing courteous, professional, efficient and flexible services • Handling the smooth running of operations in close coordination with Administration / HR and other related departments on a daily basis • Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly • Executing & supporting marketing functions, thereby achieving increased sales growth across Delhi region Show less