Experience

LMP Education

• United Kingdom
• Education Management
• 1 - 100 Employee

• Sales Manager

  • Jul 2018 - Present

  As part of the Leadership Team at LMP Education which is made up of 3 company directors and a senior management team. My role as Sales Manager is to support the company strategy through achieving growth and hitting sales targets by successfully managing the sales team. This team is responsible for the overall performance of the company which is dictated by LMP Education’s wider strategy and ensure the company’s strong presence. Main responsibilities include:- Successfully implementing company policy. - Collaborate and implement strategic plans.- Meeting company objectives and targets.- Monitoring performance of the Sales Team . - Building and maintaining an effective Sales team.- Recruiting and Training for LMP Sales operations.- Ensuring that LMP operates legally & ethically.- Analyze Data to drive actionable insights- Ensuring a high quality of delivery across all programmes.- Ensuring excellent customer engagement. - Running and motivating the sales team to grow the business areas within LMP Education which includes Apprenticeship Levy Delivery, Apprenticeship Levy Account Management, Enrichment Programmes, Wraparound care provision, Alternative Education Provision & Employer Placements within our ATA.

• Business Partnerships Manager

  • Jul 2018 - Jan 2019

  Acting as a key contact for large client and partner accounts and forming strategic partnerships with other companies to leverage their existing networks to negotiate, plan and deliver bespoke training solutions to support the learning and development of the clients new and existing work force.



Royal Borough of Kingston upon Thames

• United Kingdom
• Government Administration
• 700 & Above Employee

• Business Development Manager

  • Aug 2016 - Jun 2018

  Responsible for overseeing the day to day management of the business development team ensuring consistent and rapid growth in sales across all channels. Acting as a key contact for large client and partner accounts and forming strategic partnerships with other companies to leverage their existing networks to negotiate, plan and deliver bespoke training solutions to support the learning and development of the clients new and existing work force. Responsible for overseeing the day to day management of the business development team ensuring consistent and rapid growth in sales across all channels. Acting as a key contact for large client and partner accounts and forming strategic partnerships with other companies to leverage their existing networks to negotiate, plan and deliver bespoke training solutions to support the learning and development of the clients new and existing work force.



Hawk Training

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Employer Engagement Officer

  • Jul 2014 - Jul 2016

  Develop and implement planning strategies to ensure a organisations recruitment of young people and adults into sectors ranging from Management, Administration, Information & Technology and Central Government. Establishing employer requirements and coordinating apprenticeship vacancies, Carry out health, safety and welfare risk assessment records in the workplace.Manage accounts, whilst growing new accounts. Deliver presentations, undertake interviews, organising, strategic planning & ensuring time management and framework time frames are met using best practices to support the successful transition of candidates into employed apprenticeship programs.Develop and deliver an effective strategy for employee engagement,taking account of contractual demands on government policies.



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retail Store Manager

  • Mar 2013 - May 2014

  Responsible for the day to day running of the store. Developing teams of 15 to 20 staffto deliver a high performing culture whilst delivering excellent customer service. Managing and coaching a team to increase sales and ensure efficiency whilst operating in line with company policies. Operating the store within its core budget. Always ensuring commercial acumen.- Lead, manage, motivate, inspire and coach a team of sales advisors - Improving performance process to ensure all staff realising their full potential. - Accountable for operational compliance. - Complying with relevant health & safety policy, process and procedures.- Managing and coaching colleagues in the South West Region on Business propositions and services dedicated to corporate clients. - Review and action performance plans for any store(s) not achieving the company’s minimum requirements.

• Assistant Manager

  • Sep 2008 - Mar 2013

  Responsible for Sales operations on sales floor whilst supporting the store manager to lead and manage a team of staff to execute the retail operational plan, be accountable for and ensure the successful delivery of all people, customer and commercial performance goals resulting in a profitable store business performance.Lead, manage, motivate, inspire and coach a team of sales advisors.Deliver a balanced profit and loss performance on a daily basis.Improving performance process to ensure all staff realising their full potential.- Accountable for operational compliance store adheres to policy.- Provide a safe working environment for both staff and customers.- Complying with relevant health & safety policy, process and procedure.



Arvato - Business process outsourcing services (BPO)

• Senior Client Associate

  • May 2004 - Sep 2008

  Develop, manage and sustain client relationships. Maintain accurate, concise records of all client contact with the account managers. Ensure up to date practices in Service Centre on In-house systems. Senior (CSR) trained and signed off to undertake duties including signing of cases. Liaising between the team, the clients and any authorised third parties.Investigate and respond to customer complaints through the formal processEnsuring customers are responded to within agreed corporate time frames.