Manh Bui

Front Office Receptionist at Hotel UMass
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Microsoft Excel Expert
    Canvas Credentials (Badgr)
    Jan, 2023
    - Oct, 2024
  • Microsoft Excel Introductory
    Canvas Credentials (Badgr)
    Nov, 2022
    - Oct, 2024

Experience

  • Hotel UMass
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Office Receptionist
      • Oct 2022 - Present

      • Create a professional, welcoming atmosphere for customers • Check-in customers, make reservations using Maestro Database Management and equipment guests with directions to their rooms, analyzed dashboard for insights, resulting in 99% guests satisfaction • Helped with scheduling, received payments, and prepared end-of-shift reports • Supported numerous customer service and administrative functions • Fulfill customers' questions, routed calls, and requests • Create a professional, welcoming atmosphere for customers • Check-in customers, make reservations using Maestro Database Management and equipment guests with directions to their rooms, analyzed dashboard for insights, resulting in 99% guests satisfaction • Helped with scheduling, received payments, and prepared end-of-shift reports • Supported numerous customer service and administrative functions • Fulfill customers' questions, routed calls, and requests

  • University of Massachusetts Amherst
    • United States
    • Higher Education
    • 700 & Above Employee
    • Staff
      • Jan 2022 - Apr 2022

      • Ensuring following proper Health Code procedures and preparing ingredients quickly in an institutional food service • Manage and check food quality and prioritize ingredients resulting in a 20% food waste reduction • Ensuring following proper Health Code procedures and preparing ingredients quickly in an institutional food service • Manage and check food quality and prioritize ingredients resulting in a 20% food waste reduction

Education

  • Isenberg School of Management, UMass Amherst
    Bachelor's degree, Finance, General
    2021 - 2025
  • University of Massachusetts Amherst
    Bachelor's degree, Finance, General
    2021 - 2025

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