Technical Support Engineer

• Oct 2016 - Present

-Learn about Enterprise Telephony/Communication systems and their configuration details. -Installation, configuration, troubleshooting, trainings and support to be conducted at Customer premise. -Provide remote support for global clients. -Network design and installation of a high end SIP based Telephony system “Turret”, developed by IP Trade. -Installation and maintenance of the network and the system required for the turrets. -Configuring various PBX’s like Avaya IP office, Avaya Session Manager, Avaya Aura, CUCM, Alcatel and Asterisk (different flavours) with the turret and other digital/analog/IP phones. -Configuring various hotlines, analog lines and PRI (E1/T1) lines with the different PBX’s. -Analyze link utilization and performance, Identify Link and Network Failures, Detailed Fault Analysis Reports using syslog and ethereal traces -Interacting with customer to resolve their issues on day to day basis