Experience

Michanic

• South Africa
• Automotive
• 1 - 100 Employee

• Business Relations Officer

  • Sep 2021 - Present



MTN Eswatini

• Eswatini
• Telecommunications
• 300 - 400 Employee

• Customer Experience Consultant

  • Jul 2020 - Aug 2021

  *Troubleshoot problems, provide information and handle complaints regarding the organization's products or services. *Work as a front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features. *Attracts potential customers by answering product and service questions and suggesting information about other products and services at MTN Eswatini. *Assist 100+ customers per day, providing successful solutions in a polite manner using active listening skills to ensure customer retention. *Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education. *Provide live technical assistance to subscribers over the phone. *Up-selling company products Ann's services *Escalate complex cases to the Back Office Support team where necessary. Show less



Cedar Vines Lifestyle Lounge

• Nhlangano, Shiselweni, Swaziland

• General Manager

  • Aug 2019 - Jul 2020

  Overseeing or liaising with the kitchen. Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises. Enforcing health and safety rules. Adhering to budgets, increasing profits and managing cashflow. Shortlist, interview, hire and train bar staff. Interact with customers to develop loyalty and handle customer complaints. Ensure all licenses are updated including health, safety and liquor. Ensure staff is following all safety regulations. Organizing events of any nature. Social media management. Stock control management Show less



Iceberg Constructions

• Nhlangano, Shiselweni, Swaziland

• Sales And Marketing Specialist

  • Mar 2018 - Aug 2019

  Help the company understand what sells by analyzing market data on a local, regional or national level. Determine what people are buying, what gaps are within the market, and how much money people are willing to spend on current market offerings products. Monitor market trends, create advertising campaigns, develop pricing strategies and targeting strategies based on demographic data and work with the company to develop more awareness of what we offer. Handling all communication platforms in the company and introduced social media marketing. Show less



Pig and Wiggill

• Randburg

• Lead Bartender (Standby Supervisor)

  • Mar 2017 - Feb 2018



Brightwater Commons Spur

• Randburg

• Waitron

  • Aug 2015 - Mar 2017