Experience

LORD Corporation, A Part of Parker Hannifin

• United States
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Sr. Export Customer Service Specialist

  • Oct 2008 - Present

  Responsibilities include providing quotations based on SAP data, entering orders, monitoring adherence to the value propositions obtained and communicated status updates to customers, facilitated programs to satisfy customer expectations, providing input into the build plan programs, analyzed data, identified root cause(s) of process variations, and recommending corrective actions. I have become the primary resource for Customer Service, plant personnel, freight forwarders and account managers in regard to export clarification, concerns and guidance. I also provide training on order entry, SAP issues and export regulations to Customer Service teams located at LORD International facilities.



LORD Corporation, A Part of Parker Hannifin

• United States
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2005 - Apr 2008

   Provided Customer Service support to the Export Team. As the primary contact for international customers and Lord subsidiaries, I provided quotations based on SAP data, enter orders, monitor adherence to the value propositions (including lead times, pricing, minimums, etc.), obtained and communicated status updates to customers, facilitated programs to satisfy customer expectations, provided input into the build plan programs, issued credits/debits, analyzed data, identified root cause(s) of process variations, and recommended corrective actions. I also handled ITAR (International Traffic in Arms Regulations) orders which involved a constant liason between Lord Global Trade Compliance Department and the customers ensuring that Lord is in compliance with the Department of State and Department of Commerce regulations.

• Communication Specialist

  • Oct 1992 - Jan 2005

  Responsibilities included: Editor and writer, Lordfacts, a bi-monthly newsletter for employees.  Corporate special events coordinator.  Sales force special events coordinator. Responsibilities include coordinating special events for a sales force of 50+, with approximate budget of each event ranged from $75,000 - $150,000. Lord Chairperson, United Way  Video Production.  Web Content Coordinator for Corporate Communications’ Intranet site.  Print Coordinator.  Training on communication skills.