M WILFRIED OUEDRAOGO
IT Support Specialist at Canon Business Process Services- Claim this Profile
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Topline Score
Bio
Zimere Carter
It is very rare that you come across an individual that has both radical work ethic, and a genuine eagerness to learn that Wilfried possesses. I had the opportunity to work along side Wilfried on two separate occasions during our time at Per Scholas. I am in complete amazement at Wilfried's willingness and fearlessness when it came to tackling new projects or tasks. While still remaining confident and keeping a hardy smile even if things don't work out the way he expected. Traits that are a rarity to find. Wilfried's smile and eagerness would be a great asset to any team!
Nathanael Tazewell
I had the opportunity to collaborate with Wilfried Ouedraogo during my time in the Logo Design Committee for the Newark 2021 Per Scholas Cohort. Wilfried performed above and beyond, and was a critical half of our design process. He is able to expertly conceptualize creative and innovative ideas and successfully translate it to paper exactly as described. When it came to pitching his ideas to the rest of the cohort, he did so eloquently and expertly, and demonstrated prompt adaptability and flexibility if the team needed to work around the clock. Wilfried was an excellent member of our team. We would not have succeeded without him!
Zimere Carter
It is very rare that you come across an individual that has both radical work ethic, and a genuine eagerness to learn that Wilfried possesses. I had the opportunity to work along side Wilfried on two separate occasions during our time at Per Scholas. I am in complete amazement at Wilfried's willingness and fearlessness when it came to tackling new projects or tasks. While still remaining confident and keeping a hardy smile even if things don't work out the way he expected. Traits that are a rarity to find. Wilfried's smile and eagerness would be a great asset to any team!
Nathanael Tazewell
I had the opportunity to collaborate with Wilfried Ouedraogo during my time in the Logo Design Committee for the Newark 2021 Per Scholas Cohort. Wilfried performed above and beyond, and was a critical half of our design process. He is able to expertly conceptualize creative and innovative ideas and successfully translate it to paper exactly as described. When it came to pitching his ideas to the rest of the cohort, he did so eloquently and expertly, and demonstrated prompt adaptability and flexibility if the team needed to work around the clock. Wilfried was an excellent member of our team. We would not have succeeded without him!
Zimere Carter
It is very rare that you come across an individual that has both radical work ethic, and a genuine eagerness to learn that Wilfried possesses. I had the opportunity to work along side Wilfried on two separate occasions during our time at Per Scholas. I am in complete amazement at Wilfried's willingness and fearlessness when it came to tackling new projects or tasks. While still remaining confident and keeping a hardy smile even if things don't work out the way he expected. Traits that are a rarity to find. Wilfried's smile and eagerness would be a great asset to any team!
Nathanael Tazewell
I had the opportunity to collaborate with Wilfried Ouedraogo during my time in the Logo Design Committee for the Newark 2021 Per Scholas Cohort. Wilfried performed above and beyond, and was a critical half of our design process. He is able to expertly conceptualize creative and innovative ideas and successfully translate it to paper exactly as described. When it came to pitching his ideas to the rest of the cohort, he did so eloquently and expertly, and demonstrated prompt adaptability and flexibility if the team needed to work around the clock. Wilfried was an excellent member of our team. We would not have succeeded without him!
Zimere Carter
It is very rare that you come across an individual that has both radical work ethic, and a genuine eagerness to learn that Wilfried possesses. I had the opportunity to work along side Wilfried on two separate occasions during our time at Per Scholas. I am in complete amazement at Wilfried's willingness and fearlessness when it came to tackling new projects or tasks. While still remaining confident and keeping a hardy smile even if things don't work out the way he expected. Traits that are a rarity to find. Wilfried's smile and eagerness would be a great asset to any team!
Nathanael Tazewell
I had the opportunity to collaborate with Wilfried Ouedraogo during my time in the Logo Design Committee for the Newark 2021 Per Scholas Cohort. Wilfried performed above and beyond, and was a critical half of our design process. He is able to expertly conceptualize creative and innovative ideas and successfully translate it to paper exactly as described. When it came to pitching his ideas to the rest of the cohort, he did so eloquently and expertly, and demonstrated prompt adaptability and flexibility if the team needed to work around the clock. Wilfried was an excellent member of our team. We would not have succeeded without him!
Credentials
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Google IT Support Certificate
CourseraJul, 2021- Oct, 2024 -
Google/CompTIA dual credential
CourseraJul, 2021- Oct, 2024 -
Google/CompTIA dual credential
CourseraJul, 2021- Oct, 2024 -
Google IT Support
CourseraJun, 2021- Oct, 2024 -
T Security: Defense against the digital dark arts
CourseraJun, 2021- Oct, 2024 -
Operating Systems and You: Becoming a Power User
CourseraMay, 2021- Oct, 2024 -
SKILLS TO SUCCEED ACADEMY CERTIFICATE OF ACHIEVEMENT
Per ScholasMay, 2021- Oct, 2024 -
System Administration and IT Infrastructure Services
CourseraMay, 2021- Oct, 2024 -
Technical Support Fundamentals
CourseraMay, 2021- Oct, 2024 -
The Bits and Bytes of Computer Networking
CourseraMay, 2021- Oct, 2024 -
UX Academy Foundations
DesignlabNov, 2020- Oct, 2024 -
DESIGN 101
DesignlabSep, 2020- Oct, 2024 -
certificate of photography numerique
Alison - Free Online LearningFeb, 2019- Oct, 2024 -
CompTIA A+ Certification
CompTIAJul, 2021- Oct, 2024
Experience
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Canon Business Process Services
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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IT Support Specialist
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May 2022 - Present
IT Support Specialist at CanonSupervise and train all IT support technicians and Help desk.
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IT Support Technician
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Mar 2022 - Jun 2022
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Photographer
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Sep 2018 - Present
Optimized photographs with digital manipulations such as contrast adjustment and blemish correction, which leads to a better service.Captured artfully composed images using expertly selected lenses, camera settings, and lighting techniques, leading to better image quality.A coordinated busy schedule of on-site appointments, location shoots, and personal portraiture contributed to better Time management.
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Video Editor
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Mar 2018 - Present
Edit video, short video, wedding highlights, and long video, using Premiere Pro and Final cut pro.
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CVS/Caremark
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Hospitals and Health Care
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1 - 100 Employee
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IT Support Specialist
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Oct 2021 - Mar 2022
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Seton Hall University
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United States
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Higher Education
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700 & Above Employee
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Desktop Support Specialist
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Aug 2021 - Sep 2021
Troubleshooting Wifi,Troubleshooting MS Teams ConnectionsAssisting With installing Software for Classroom ProjectorsAssisting With connecting faculty to classroom projectorsWorking With service nowCreating and closing ticket Handling some Tickets, resolving some issues with hardware and software. Troubleshooting Wifi,Troubleshooting MS Teams ConnectionsAssisting With installing Software for Classroom ProjectorsAssisting With connecting faculty to classroom projectorsWorking With service nowCreating and closing ticket Handling some Tickets, resolving some issues with hardware and software.
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Amazon
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Bangladesh
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Advertising Services
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1 - 100 Employee
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Fulfillment Associate Problem-Solver
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Feb 2017 - Dec 2018
Referred unresolved customer grievances to designated departments for the further investigation leading to better customer support. Assisted with all operational tasks focus on theft prevention which leads to a higher growth income of 15%Avoided revenue losses with diligent attention to customers’ needs and complaints which contributed to better Customer service.Met inbound customer needs while maintaining strict performance targets leading to better performance.Troubleshoot problems and develop successful solutions that lead to an increase of 25% in the productivity
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Education
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Per Scholas
IT Support Specialist, Information Technology -
Designlab
UX ACADEMY FOUNDATION, UX/UI -
Designlab
Design 101 certificate, UX /UI DESIGN -
Per Scholas
Network +, Computer Systems Networking and Telecommunications