Experience

Evergreen Shipping Agency (Netherlands) b.v.

• Netherlands
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Documentation Department

  • Jun 2017 - Present

  - Issuing Bill of Ladings- Preparing Dangerous cargo manifest- Invoicing- Vessel preparation

• Assistant Manager: Customer Service Booking Department

  • Jul 2015 - Present

  Main Responsibilities:-Responsible Area: Far East, Mediterranean and Africa;-Accept new bookings (Ocean/Ocean, Door/Ocean Inland Haulage);-Monitor pending bookings and solve issues (allocation, freight issues, contract filings);-In close contact with different stakeholders (Sales, Business Coordination Centre and Customer) to ensure that each booking can be confirmed towards customers as fast as possible;-Focal Point for questions related to bookings and Inland Trucking.

• Assistant Manager - Customer Service Department - Import & Release

  • Aug 2012 - Jun 2015

  January 2014 - Present: Customer Service Import & Release:Coordinating a team of 4 members to make sure that the release department is running smoothly.When needed give advise and guide the team so they can deal with incoming stakeholder requests in a correct way.- Enter Bill of Ladings in System; make sure that all features of B/Ls are checked and that it is endoressed correctly. - Release containers to consignees after all outstanding payments are received;- When new features are released in system I will send out guidelines to my team to make sure they understand the new updates in system.Scan, Physical Inspection, Inspection Stack:- Inform customer when their container is selected by Dutch Customs;- Monitor the Scan, Physical Inspection and Inspection Stack containers closely, when issues arise related to the containers, take immediate action by contacting the Dutch customs to get feedback and report back to customers.Montitor Import Overdue Containers: Make sure that the list of Overdue Containers is as short as possible. Inform customers of their unclaimed & unreturned containers. Issue Demmurage and Detention Invoices. Issue IMA document for long stay containers. Report Overdue Containers to Head Office on monthly base.August 2012 - December 2013: Customer Service Import:- Vessel preparation;- Send arrival notice to customers;- Pre-invoicing to customers;- Check Dangerous Cargo containers; make sure that manifest is sent correctly to Dutch Customs;- Deal with Change of Destination requests, check with all relevant parties to see Change of Destination is possible and make sure to charge all the relevant charges.- Credit worthy check, analyse customers payment history, check financial reports and see whether their balance and annual reports meets the requirements to grant them credit allowance. Report the outcome to management in order for them to decide whether to grant them credit allowance or not. Show less



Logica

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Management Assistant / Project Coordinator

  • Aug 2007 - Jun 2012

  August 2007- Date Logica Nederland B.V., Rotterdam, the Netherlands Management Assistant: Support 5 managers and a team of approx. 200 consultants.Maintain large accounts Shell, IQN, BP, TAQA Energy, ExxonMobil, Eneco, Joulz, Stedin, T-Mobile, T-Systems, Ziggo and other smaller accounts. I first began with the responsibility of the Shell account but over the years my account responsibilities increased to managing multiple accounts. I am very motivated and not afraid to go the extra mile, where others stop I will push myself further to deliver an excellent service for my clients, managers and my team. To provide a high quality of service I ensure that my work is accurate and prioritise my workload to meet deadlines. I collect all queries, pinpoint the problems, and implement solutions. I am highly organised and I demonstrated this at Logica by using my initiative to streamline inefficient processes. This involved reorganising the work that I managed to ensure work going through the department happened as quickly as possible, as well as to a high standard. General duties: Maintain and update contract database. Credit Management; reduce overdue invoices and solve all invoicing problems with client and our internal billing department; Event & Travel Organiser. Show less



Shell Downstream

• The Hague Area, Netherlands

• Management Assistant

  • May 2005 - Aug 2007

  May 2007- August 2007 Shell Nederland Verkoopmaatschappij B.V., Rivium Boulevard, the Netherlands Retail Department: Operations Support Retail, contract management. May 2005 – April 2007 Shell Downstream International Services B.V., The Hague, the Netherlands Management Assistant: Contract Management, Webtime Analyst, coordinating projects and focal point to all internal and external stakeholders. May 2007- August 2007 Shell Nederland Verkoopmaatschappij B.V., Rivium Boulevard, the Netherlands Retail Department: Operations Support Retail, contract management. May 2005 – April 2007 Shell Downstream International Services B.V., The Hague, the Netherlands Management Assistant: Contract Management, Webtime Analyst, coordinating projects and focal point to all internal and external stakeholders.



BridgeHead International BV

• Trainee

  • 2001 - 2002