Experience

ServiceLink Auction

• United States
• Real Estate
• 1 - 100 Employee

• Senior Vice President of Strategy & Initiatives | Senior Vice President, Foreclosure & FHA Post Sale

  • Apr 2014 - Present

   Continuously review organizational strategy, developing new business segments, programs and products to capitalize on market trends and opportunities.  Build new department structure, policies, procedures, processes and performance metrics to support segment success.  Design and implement training programs.  Ensure compliance with company policies, government regulations and industry best practices.  Collaborate with Risk Management to identify potential financial, reputational and operational risks, implementing viable solutions.  Initiate and maintain relationships with governing authorities to advocate for policy reform.  Manage assigned segment operations including client management, onboarding and implementation.  Established Foreclosure Department and developed key relationships with attorneys, major banks and other innovative sources to generate business. Successfully onboarded 8 clients with 8 more clients pending. Led to new $3MM line of business for the organization.  Developed alternative REO product for HUD and HUD CWCOT Department. Oversaw program, aligning operations and training Sales to successfully grow revenue. Created Statements of Work (SOWs), client Service Level Agreements (SLAs) and managed performance through scorecard metrics. Onboarded 14 clients with 8 more clients pending. Led to new $5MM line of business for the organization.  Created new Short Sale Program in 2018 and established processes, procedures, inventory and Sales training, structuring for success in this segment.  Met with leaders at HUD, VA, FHFA, Congress and The White House and was personally requested to submit proposal to improve industry policies.  Aided acquisition appeal to FNF by instrumental contributions to growth (created products that generate 90%+ of company’s revenue.) Show less



Ten-X

• United States
• Real Estate
• 200 - 300 Employee

• Vice President of REO

  • Jun 2013 - Apr 2014

   Developed HUD program, training and relationships and successfully executed new CWCOT pilot program.  Managed client expectations, developed service and communication plans and resolved issues.  Built functional processes and procedures.  Launched and directed HUD 2nd Chance program.  Presented value proposition.  Ensured compliance with client SLAs, company policies and industry regulations.  Developed and implemented CWCOT pilot and program both internally and externally to clients. Trained staff, traveled with Sales team and won 14 new clients, including Bank of America, Wells Fargo and Chase. Supported client management and ongoing operations, ensuring program success.  Created and implemented internal process flows, workflows, job aids and training for new and existing REO programs.  Reviewed monthly scorecard, identified opportunities, managed performance and resolved issues to ensure exceptional client satisfaction.  Aided clients to develop high-level and detailed process flows for launch of HUD 2nd Chance program.  Secured and managed approximately 8K residential bank-owned assets during tenure. Show less



Cityside Management Corp.

• United States
• Real Estate
• 1 - 100 Employee

• Vice President of Client Services

  • Aug 2012 - Jun 2013

   Led business development and client services functions for: Asset Management, Property Management and Property Preservation.  Directed all company RFPs for prospective clients and developed, reviewed and executed all SOWs.  Managed HUD relationship for 5 Management & Marketing (M&M) contracts, including performance, quality control and issue escalation.  Ensured compliance with SLAs, company policies, procedures and industry regulations.  Developed and implemented risk-oriented scorecard to measure performance of 2,200+ vendors based on 3 key metrics (Quality, Compliance and Timeliness).  Won Fannie Mae (FNMA) property management RFP.  Established relationship strategies and programs to enhance customer experience.  Collaborated with Operations and Vendor Management teams to identify opportunities and improve gaps in processes.  Implemented compliance, risk and quality controls across business lines.  Analyzed company data and employed industry insights to drive business transformation and incorporate best practices. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Client Relationship Manager II | Assistant Vice President REO Operations

  • Oct 2008 - Aug 2012



Allfirst Mortgage Corp | Allfirst Real Estate, Inc.

• Irvine, CA

• President

  • Feb 2004 - Oct 2008