Experience

ZCITY SDN BHD (formerly known as Gem Reward Sdn Bhd)

• Malaysia
• Consumer Services
• 1 - 100 Employee

• ZCITY Product Owner (Business Operation)

  • Sep 2020 - Present

• Product Owner (Business Operation)

  • Sep 2020 - Sep 2022

  1. Setup and manage Merchant Support Team. Setup the team KPI system, manage resources and all internal process within the team.2. Deal with third party partner for Marketing Collaboration and system integration, such as Touch & Go eWallet, Lalamove and Mr. Speedy.3. In charge of Marketing Strategy to initiate campaigns in order to push up User Acquisition, User Activation, User Retention, Revenue and User Referral.4. Within 4 months, increased up to 80% in term of no of users and transactions/Revenue.5. Setup and manage Data Analysis Team. Initiate daily and weekly performance reports, data monitoring practices and propose for solutions if any fraud or improvement required based analyzed data.6. Expanded the team from 3 person to 10 person within 4 months time. Show less



Haspro Sdn Bhd

• Kuala Lumpur, Malaysia

• VP of Product Engineering

  • Oct 2016 - Sep 2020

  Product Engineering: Create a set of requirements to improve existing digital products as well as to create a new product to suit with business operation. Product Engineering: Create a set of requirements to improve existing digital products as well as to create a new product to suit with business operation.



Razer Malaysia

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Manager of Perfomance Engineering

  • Jan 2014 - Sep 2016