Mandy Rodriguez, TSC, CSP
HR Director at La Esperanza Clinic, Inc. dba Esperanza Health and Dental Centers- Claim this Profile
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Bio
Experience
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La Esperanza Clinic, Inc. dba Esperanza Health and Dental Centers
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United States
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Hospitals and Health Care
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1 - 100 Employee
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HR Director
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May 2020 - Present
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Graham Regional Medical Center
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United States
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Hospitals and Health Care
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1 - 100 Employee
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HR Director
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Jan 2019 - May 2020
Graham, Texas • Developed department goals and objectives, and established and implemented policies and procedures for department operation. • Oversaw the organization’s recruitment, interview, selection, and hiring processes • Initiated and supervised the implementation and advancement of human resource processes • Effectively structured benefits programs to attract and retain top talent • Suggested appropriate innovative measures for improving performance evaluations and employee… Show more • Developed department goals and objectives, and established and implemented policies and procedures for department operation. • Oversaw the organization’s recruitment, interview, selection, and hiring processes • Initiated and supervised the implementation and advancement of human resource processes • Effectively structured benefits programs to attract and retain top talent • Suggested appropriate innovative measures for improving performance evaluations and employee engagement • Educated and informed managers and supervisors of other departments of personnel policy and procedures • Administered disciplinary actions and developed performance improvement plans • Processed salary changes, monitored merit badge and initiated changes in status for payroll • Communicated with employees about compensation, benefits and other facets of their employment • Served as Compliance Officer Show less
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BEPC Inc. - Business Excellence Professional Consulting
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United States
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Staffing and Recruiting
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100 - 200 Employee
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HR Manager
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Mar 2018 - Dec 2018
San Angelo, Texas Area • Managed 2 HR Business Partners and 3 HR Assistants • Advised managers of strategies to increase job performance/employee relations, including writing and administering disciplinary actions and developing performance programs • Completed onboarding activities and orientation for newly hired employees • Completed offboarding activities, employment verifications, and unemployment claims • Responsible for conducting and recording all training within the organization • Organized… Show more • Managed 2 HR Business Partners and 3 HR Assistants • Advised managers of strategies to increase job performance/employee relations, including writing and administering disciplinary actions and developing performance programs • Completed onboarding activities and orientation for newly hired employees • Completed offboarding activities, employment verifications, and unemployment claims • Responsible for conducting and recording all training within the organization • Organized healthy living and community involvement initiatives in order to boost employee morale • Maintained the work structure by updating job requirements and job descriptions for all staff positions • Investigated employee complaints and provides resolution based on the organization’s policies and procedures • Administered benefits programs including life, health, and dental insurance, vacation, sick leave, leave of absence, and employee assistance
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Account Manager
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Apr 2016 - Mar 2018
San Angelo, Texas Area • Oversaw the work of 60+ consultants • Operated as the lead point of contact for all matters specific to our customers • Developed a trusted relationship with key accounts, customer stakeholders and executive sponsors • Ensured the timely and successful delivery of our solutions according to customer needs and objectives • Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders • Forecasted and tracked key account metrics •… Show more • Oversaw the work of 60+ consultants • Operated as the lead point of contact for all matters specific to our customers • Developed a trusted relationship with key accounts, customer stakeholders and executive sponsors • Ensured the timely and successful delivery of our solutions according to customer needs and objectives • Communicated clearly the progress of monthly/quarterly initiatives to internal and external stakeholders • Forecasted and tracked key account metrics • Assisted in administering disciplinary actions, including terminations • Assisted HR is developing performance plans for consultants • Assisted with onboarding activities for newly hired consultants • Ensured completion of time keeping through SAP system
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Technical Recruiter
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Oct 2015 - Apr 2016
San Angelo, Texas Area • Source and identify highly specialized candidates through various means, including: web and job board searches and professional online communities. • Conduct phone interview to evaluate candidates and ensure only qualified individuals are submitted to clients. • Submit candidates to various companies and track application progress using multiple vendor/recruiter management software.
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State of Texas
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Government Administration
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700 & Above Employee
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Unit Director (HR)
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Apr 2012 - Oct 2015
San Angelo State Supported Living Center • Oversaw the operations of 6 interdisciplinary teams and 130 direct care positions. • Advised mid-management of strategies to increase job performance/employee relations, including writing and administering disciplinary actions and developing performance programs. • Attended and participated in unemployment hearings and grievances along with legal counsel. • Conducted investigations regarding employee complaints/concerns and made recommendations to address issues. • Trained… Show more • Oversaw the operations of 6 interdisciplinary teams and 130 direct care positions. • Advised mid-management of strategies to increase job performance/employee relations, including writing and administering disciplinary actions and developing performance programs. • Attended and participated in unemployment hearings and grievances along with legal counsel. • Conducted investigations regarding employee complaints/concerns and made recommendations to address issues. • Trained employees on all new and revised policies/procedures for the Center. • Used tracking system to ensure the completion of all training for each job position within my unit. • Responsible for recruiting, interviewing, and hiring within the unit to ensure all positions are filled. • Consulted with interdisciplinary teams and other employees to address concerns and develop solutions. • Participated in regulatory investigations and developed plans of correction for regulatory citations. • Responsible for coordinating coverage within the unit, including arranging overtime and ensuring staffing ratios were met. • Responsible for payroll and time keeping for unit through the use of the CAPPS system.
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Associate Psychologist
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Mar 2009 - Apr 2012
San Angelo, Texas Area • Developed, implemented and monitored behavior support plans (including conducting comprehensive functional behavioral assessments). • Participated as an effective member of an interdisciplinary team to provide psychological/behavioral information and programming perspectives to facilitate overall service delivery. • Monitored and evaluated the use of restraints and psychoactive medications, including conducting psychiatric assessments. • Responsible for payroll and time keeping for… Show more • Developed, implemented and monitored behavior support plans (including conducting comprehensive functional behavioral assessments). • Participated as an effective member of an interdisciplinary team to provide psychological/behavioral information and programming perspectives to facilitate overall service delivery. • Monitored and evaluated the use of restraints and psychoactive medications, including conducting psychiatric assessments. • Responsible for payroll and time keeping for subordinates through the use of the CAPPS system. • Manage Psychologist Assistants.
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Education
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Angelo State University
Masters of Science, Counseling Psychology -
Angelo State University
Bachelor of Science (BS), Psychology/Business