Experience

INvolve - The Inclusion People

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Director, Advisory & Inclusion

  • Feb 2023 - Present

  United Kingdom

• Head of Advisory & Inclusion

  • Jul 2021 - Feb 2023

  London, England, United Kingdom INvolve is a consultancy and global network championing diversity and inclusion in businesses. Through the delivery of events, programmes, thought leadership and advisory services, INvolve helps firms drive cultural change and create inclusive workplaces where any individual can succeed. We also publish annual role model lists recognising and celebrating business leaders and future leaders who are breaking down barriers at work and inspiring the next generation of diverse talent.



Profiles by Kantar

• Market Research
• 300 - 400 Employee

• Global Director, The Inclusion Index

  • Jun 2019 - Nov 2020

  London, England, United Kingdom Diversity is a fact, inclusion is an act - and so much harder to measure. The Inclusion Index allows us to truly measure how we are doing from the eyes of employees, and allows companies to put strategic measures in place to increase the act of inclusion within their organisations. INTERNALLY: • Developed Kantar's Award-Winning Inclusion Index which allowed Kantar to measure how inclusive and diverse they are compared to other companies within the same country, and sector. • A… Show more Diversity is a fact, inclusion is an act - and so much harder to measure. The Inclusion Index allows us to truly measure how we are doing from the eyes of employees, and allows companies to put strategic measures in place to increase the act of inclusion within their organisations. INTERNALLY: • Developed Kantar's Award-Winning Inclusion Index which allowed Kantar to measure how inclusive and diverse they are compared to other companies within the same country, and sector. • A member of the I&D committee for the UK, where we have specific KPI's to track and measure • As required, arranged for and/or conducted onsite training for employees. • Facilitation and moderation of training and development on the subject of Inclusion and Diversity. • Donated my time to work on Pro-bono projects including work to improve Diversity & Inclusion in the Market Research Sector and was the lead in the work conducted for Diva Media Group for Lesbian Visibility Week, where we shone a light on what was needed in society to understand and support women in the LGBTQI community. EXTERNALLY: • Analysis of cultural differences across countries to effectively adapt the quantitative survey that would enable Kantar to outline recommendations to clients on how they can adapt, amend and embed an I&D strategy into their organisation. • Controlled all confidential and proprietary information released to company clients and benchmarking data to ensure it is all GDPR compliant. • Supported marketing and department personnel to create high-quality decks, whitepapers and images to promote the Inclusion Index across social media. • Worked and trained internal country leads to scale up the Inclusion Index so that it can be sold across markets • Have been invited to speak in conferences, panels and webinars with the goal to discuss inclusion and diversity with the objective to attempt to move the dial in society. Show less



Kantar

• Market Research
• 700 & Above Employee

• DIRECTOR OF IMPLEMENTATION, GLOBAL OPERATIONS

  • Aug 2017 - Jun 2019

  London, England Metropolitan Area • During this time, i was the global point of contact for our client engagement survey, which meant that i had to collaborate with all commercial staff to ensure that we sent the survey to the most up to date clients. • Initiated analysis of our global translations initiative to effectively commission translations for all the work that we were conducting globally. • Track the spendature of our translation costs throughout the year to ensure that we achieved a saving of $1M across our Global… Show more • During this time, i was the global point of contact for our client engagement survey, which meant that i had to collaborate with all commercial staff to ensure that we sent the survey to the most up to date clients. • Initiated analysis of our global translations initiative to effectively commission translations for all the work that we were conducting globally. • Track the spendature of our translation costs throughout the year to ensure that we achieved a saving of $1M across our Global Profiles Division. • Was part of the team that developed the Survey Health Score, which would track how healthy an online survey was, so that we could adapt and use the information gathered to improve online quantitative surveys for the future. • Created and managed the Ngage Programme for Profiles EMEA, which was a reward and recognition programme created to reward employees throughout their tenure. Show less



Profiles by Kantar

• Market Research
• 300 - 400 Employee

• Director, Development & Business Processes EMEA

  • Oct 2014 - Sep 2017

  Westminster Responsible for analysing, designing and the roll-out business processes across Lightspeed GMI /AG. This includes overseeing the implementation and development of process improvements, examining existing processes, evaluating them within the context of organisational goals and proposing changes or enhancements to help achieve those goals. I am also responsible for delivering internal skills based training across EMEA to ensure employees are trained on new operational processes so that they are… Show more Responsible for analysing, designing and the roll-out business processes across Lightspeed GMI /AG. This includes overseeing the implementation and development of process improvements, examining existing processes, evaluating them within the context of organisational goals and proposing changes or enhancements to help achieve those goals. I am also responsible for delivering internal skills based training across EMEA to ensure employees are trained on new operational processes so that they are embedded in working practices.

• Client Operations Director

  • Apr 2008 - Sep 2014

  Responsible for managing the Project managerment team for EMEA, where I oversee staff in execution of all research studies to meet Lightspeed Research’s quality standards and clients’ timelines and expectations.

• Account Director EMEA

  • Jan 2006 - Apr 2008

  Wimbledon • Sell/ manage Kantar Clients according to target. This included being responsible for Key client relationships and working with clients to maximise their client satisfaction and our internal budgets. • Prepare complex cost estimates, business proposals and assist clients in designing strategic research approaches to ensure the overall objectives are met. • Co-ordinate required resources and specialists for projects • Work with internal Lightspeed Research operational teams to ensure… Show more • Sell/ manage Kantar Clients according to target. This included being responsible for Key client relationships and working with clients to maximise their client satisfaction and our internal budgets. • Prepare complex cost estimates, business proposals and assist clients in designing strategic research approaches to ensure the overall objectives are met. • Co-ordinate required resources and specialists for projects • Work with internal Lightspeed Research operational teams to ensure projects are recorded, monitored, executed and completed on time and in budget • Assist in higher level research activities as subject matter expert • Help develop and continuously review key Lightspeed Research products and services to the media market • Mentor and line manage three sales staff



Leyhausen Field Services International

• Head of the UK division

  • 2005 - 2005

  • Setting up the UK Division of a German Market research Company • UK Division consists of a 24 seat Call Centre, 2 Viewing facilities, as well as CAPI Project Management • Employing a team of 70 UK native interviewers to work in the field • Responsible for the development of the UK Division whilst still ensuring that quality in the field is intact. • Responsible for guiding and developing a team of 70 employees. • Responsible for conducting and monitoring focus groups for end… Show more • Setting up the UK Division of a German Market research Company • UK Division consists of a 24 seat Call Centre, 2 Viewing facilities, as well as CAPI Project Management • Employing a team of 70 UK native interviewers to work in the field • Responsible for the development of the UK Division whilst still ensuring that quality in the field is intact. • Responsible for guiding and developing a team of 70 employees. • Responsible for conducting and monitoring focus groups for end clients in the pharmaceutical, automotive and FMCG Show less



RONIN International

• United Kingdom
• Market Research
• 100 - 200 Employee

• Senior Research Exec

  • 2003 - 2005

  Responsible for liasing with DP and the client over questionnaire design, scripting and fieldwork management