Experience

Edith Cowan University

• Australia
• Higher Education
• 700 & Above Employee

• Administrative Officer WAAPA

  • Dec 2021 - Present

• Concierge

  • Jan 2021 - Jan 2022

  - Assisting students who visit the Student Hub with a broad range of enquiries. - Working on Salesforce cloud-based software documenting all contact, actions, and responses - Work as part of the Student Hub Team providing support to the university’s student base- Compose emails assisting with general and specific enquiries- Maintaining accurate and current knowledge of all areas relating to students. - Record and review all student interaction within the university database through detailed notations



Arts Organisations Perth

• Volunteer

  • Jan 2019 - Present

  - Perth Festival - Blue Room Theatre - Sculptures by the Sea - WA Ballet - Perth Festival - Blue Room Theatre - Sculptures by the Sea - WA Ballet



Banksia Ensemble

• Student Internship

  • Jul 2021 - Feb 2022

  Daily management and administration of a classical music ensemble, Daily management and administration of a classical music ensemble,



Fremantle Theatre Company

• Australia
• Performing Arts
• 1 - 100 Employee

• Front Of House Manager

  • Aug 2021 - Sep 2021

  - Compiled and implemented a Front of House Policies and Procedures Manual - Compiled and implemented an Emergency Evacuation Plan - Lead the Front of House team and ensure the smooth running of the Front of House operation - Responsible for recruitment, induction, development, and training of volunteer staff - Creating staff rotas and ensuring Front of House is staffed at all times - Provide excellent customer service to all visitors within a broad range of diverse cultures - Deal with any issues raised by visitors - Ticket sales and issuing of tickets through Ticketek ticketing system - Coordinating with the producer, publicist, and Ticketek regarding VIP patrons, complimentary tickets, and ticket prices. - Communicate the house count to the Stage Manager and the producer



Regional Arts WA

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Student Internship

  • Mar 2021 - Apr 2021

  Research and proposed planning for a information governance system for this organisation. Research and proposed planning for a information governance system for this organisation.



Fremantle Theatre Company

• Australia
• Performing Arts
• 1 - 100 Employee

• Front Of House Manager

  • Sep 2020 - Nov 2020

  - Compiled and implemented a Front of House Policies and Procedures Manual - Compiled and implemented an Emergency Evacuation Plan - Lead the Front of House team and ensure the smooth running of the Front of House operation - Responsible for recruitment, induction, development, and training of volunteer staff - Creating staff rotas and ensuring Front of House is staffed at all times - Provide excellent customer service to all visitors within a broad range of diverse cultures - Deal with any issues raised by visitors - Ticket sales and issuing of tickets through Ticketek ticketing system - Coordinating with the producer, publicist, and Ticketek regarding VIP patrons, complimentary tickets, and ticket prices. - Communicate the house count to the Stage Manager and the producer



Edith Cowan University

• Australia
• Higher Education
• 700 & Above Employee

• Student Assistant

  • Jun 2020 - Sep 2020

  - Working on Salesforce cloud-based software documenting all contact, actions, and responses - Work as part of the Communications Team providing support to the university’s student base - Completed high volumes of outbound calls assisting students with enrolment, course information, general questions, and specific concerns - Compose emails assisting with general and specific enquiries - Met and surpassed daily productivity goals - Maintained accurate, current knowledge of new student campaigns - Record and review consumer call interaction within the university database through detailed notations - Processing payments via credit cards - Demonstrated mastery of customer service call scripts within a specified timeframe



Mandy's Flowers

• Business Owner

  • Mar 2017 - Dec 2018

  - Overall responsibility for management of all activities related to flower arrangements and décor for weddings. - Daily activities involve orders, administration, bookkeeping, client specific floral arrangements, décor and event planning. - Overall responsibility for management of all activities related to flower arrangements and décor for weddings. - Daily activities involve orders, administration, bookkeeping, client specific floral arrangements, décor and event planning.



Silver Sixpense Wedding Venue

• Front-of-House Manager & Wedding Coordinator

  • Mar 2017 - Dec 2018

  - Overall responsibility for management of all front of house activities and coordinating venue arrangements. - Activities involve overseeing weddings and managing venue personnel including maintaining a working relationship with vendors and venues, managing and overseeing events on the day, problem-solving, crisis management, welcoming guests, directing event set-up, communicating with staff, organizing vendors, and managing take-down. - Overall responsibility for management of all front of house activities and coordinating venue arrangements. - Activities involve overseeing weddings and managing venue personnel including maintaining a working relationship with vendors and venues, managing and overseeing events on the day, problem-solving, crisis management, welcoming guests, directing event set-up, communicating with staff, organizing vendors, and managing take-down.



Tokoza Roes

• Assistant to Bookkeeper

  • Jan 2008 - Dec 2017



Unice-Ann Catering and Flowers

• Front-of-House | Wedding Decorator | Kitchen Assistant

  • Feb 2013 - Jul 2013



Dr John Verster

• Receptionist

  • 2005 - 2006



Spirocraft

• Workshop Manager

  • 1997 - 2000