Experience

SumUp

• United Kingdom
• Financial Services
• 700 & Above Employee

• Instructional Design Manager

  • Jun 2023 - Present



Fivestars by SumUp

• United States
• Financial Services
• 100 - 200 Employee

• Sales and Ops Instructional Designer

  • Dec 2021 - Jun 2023

  Remote • Leading the design and develop of synchronous, asynchronous, virtual, and in-person onboarding program curriculums for outside sales onboarding, sales development representative onboarding, and sales manager development based on gap analysis findings, data-based evaluations, and Andragogy best practices • Managing team projects and strategy including tracking project progress, presenting results to executives, interfacing with stakeholders, vetting learning technologies, and planning for… Show more • Leading the design and develop of synchronous, asynchronous, virtual, and in-person onboarding program curriculums for outside sales onboarding, sales development representative onboarding, and sales manager development based on gap analysis findings, data-based evaluations, and Andragogy best practices • Managing team projects and strategy including tracking project progress, presenting results to executives, interfacing with stakeholders, vetting learning technologies, and planning for team growth • Interviewing, developing, and mentoring team members in instructional design, technical writing, and content management practices • Build and implement internal sales and operations trainings on financial technology product updates and launches for key business initiatives • Determine and develop performance gap and professional development solutions in a variety of modalities including written guides, live instructor-led courses, eLearning modules, job aids, and videos Show less



Freelance

• Instructional Design Freelancer

  • Sep 2021 - Nov 2022

  • Consulted on curriculum design and course activities to align learning objectives with program goals and adult learning best practices for the Executive Mastermind course, a program to coach high-level business managers in obtaining and thriving in executive-level positions. • Constructed outline, activities, and materials for the Challenge the Conversation critical thinking course for the University of Maryland, Smith School of Business • Developed implementation plan and created… Show more • Consulted on curriculum design and course activities to align learning objectives with program goals and adult learning best practices for the Executive Mastermind course, a program to coach high-level business managers in obtaining and thriving in executive-level positions. • Constructed outline, activities, and materials for the Challenge the Conversation critical thinking course for the University of Maryland, Smith School of Business • Developed implementation plan and created instructor’s materials for The Future of You, Business, and Society course at the University of Maryland, Smith School of Business for incoming freshman students • Created user-friendly technical engineering software training for Applied Software Engineering • Wrote instructor’s guide and student materials on youth financial literacy for the Nolij Foundation nonprofit • Developed a course outline and facilitator’s script for a professional development course on Deep Work • Wrote an engaging and instructional blog series to market consultation services for Applied Software Engineering Show less



Midcontinent Independent System Operator (MISO)

• Utilities
• 700 & Above Employee

• Customer Experience Instructional Designer

  • May 2021 - Dec 2021

  Remote • Conducted an external training evaluation gathering quantitative and qualitative data to determine training gaps and customer needs driving program development recommendations • Collaborated with SME’s to design and develop technical eLearning courses and materials following an agile ADDIE model, adult learning and motivation theories, and eLearning best practices • Managed projects to improve learner experience, implement personalized learning plans, grow customer communication… Show more • Conducted an external training evaluation gathering quantitative and qualitative data to determine training gaps and customer needs driving program development recommendations • Collaborated with SME’s to design and develop technical eLearning courses and materials following an agile ADDIE model, adult learning and motivation theories, and eLearning best practices • Managed projects to improve learner experience, implement personalized learning plans, grow customer communication pathways, and increase LMS capabilities Show less



Purdue Global

• United States
• Higher Education
• 700 & Above Employee

• Business and Writing Tutor

  • Oct 2020 - Dec 2021

  Remote • Facilitated virtual tutoring sessions guiding adult learners in business, writing, and study skills helping them develop a growth mindset and further educational success • Edited undergraduate and graduate papers for grammar, organization, writing quality, and APA formatting • Coached students in business management projects including presentations, market research, financial analyses, and business plans • Implemented multi-media rich approaches to give written, video, and live… Show more • Facilitated virtual tutoring sessions guiding adult learners in business, writing, and study skills helping them develop a growth mindset and further educational success • Edited undergraduate and graduate papers for grammar, organization, writing quality, and APA formatting • Coached students in business management projects including presentations, market research, financial analyses, and business plans • Implemented multi-media rich approaches to give written, video, and live feedback allowing for synchronous and asynchronous instruction Show less



Birdsong Peanuts

• Supply Chain Analyst

  • Jun 2018 - Apr 2021

  Suffolk, VA • Produced company’s first corporate training modules using Camtasia, Snagit, and PowerPoint to increase employee business acumen and training • Collected, analyzed, and presented complex data using Excel to assist the corporate team with sales decisions based on optimal inventory management, profitability, and product quality • Designed educational and persuasive PowerPoint presentations for customers on key business topics



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Supply Chain Associate- Supply Planner

  • Jul 2016 - May 2018

  Kansas City, Missouri Area • Evaluated and communicated data using SAP Business Objects, Avail inventory management system, Tableau, and Excel to optimize inventory management plans • Collaborated with stakeholders from various company divisions to determine the most effective and economical supply chain solutions around production, transportation, customer service, and inventory needs



Ed Snider Center for Enterprise and Markets

• United States
• Research
• 1 - 100 Employee

• Program Coordinator Intern

  • Aug 2015 - May 2016

  College Park, Maryland • Founded and led Robert H. Smith undergraduate research program to enhance student learning in business and society, program has continued expanding number of students and staff members • Developed and taught workshops on the research process, technical writing, professional relationship-building, and presentation skills