Experience

Toll Express

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Administrative Assistant

  • May 2016 - Present



Alliance Distribution Services

• Customer Service Representative

  • Mar 2007 - Jun 2008

  Reception Greeting customers Sorting orders (faxes) Data Entry of orders/returns/claims Booking boardroom Customer Service/ Inbound/Outbound call center Long Service Payment Corporation (temp assignment) Reception Greeting customers Sorting orders (faxes) Data Entry of orders/returns/claims Booking boardroom Customer Service/ Inbound/Outbound call center Long Service Payment Corporation (temp assignment)



Long Service Payment Corporation

• Gosford

• Assistant Customer Service Officer

  • Apr 2006 - Jan 2007

  Gathered and verified all required customer information for tracking purposes. Referred unresolved customer grievances to designated departments for further investigation. Directed guests and routed deliveries and courier services. Opened and properly distributed incoming mail. Helped distribute employee notices and mail around the office. Completed data entry, tracked resumes and maintained the applicant tracking system. Compiled company information and related material and distributed it to candidates. Screened all visitors and directed them to the correct employee or office. Show less



Pfizer

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Data Processing Assistant

  • Jan 2005 - Apr 2006

  Scanned documentation and entered into the database Open mail and sort Scan all documents Data entry of documents Filing (electronic & paper based) Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Added new material to file records and created new records. Data entry of clinical trial data (rate approx. 800 – 1000 pages per day) Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Network Control Agent

  • Sep 2000 - Jun 2004

  Data entry of exports airway bills & customs declarations Inbound/outbound calls external customer service. Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Answered an average of over 300 calls per day by addressing customer inquiries, solving problems and providing new product information. Earned management trust by serving as key holder, responsibly opening and closing depot. Politely assisted customers in person and via telephone. Managed high call volume with tact and professionalism. Trained operations staff in improvements to improve overall call center productivity. Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Met or exceeded service and quality standards every review period. Redirected shipments en route in response to customer requests. Show less



Toll Express

• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2000 - Aug 2000

  Answered an average of 300 calls per day by addressing customer inquiries, solving problems and booking in pickups for drivers. Politely assisted customers in person and via telephone. Helped staff in other departments when they were busy Data Entered information for manifest reports Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Helped in all Departments when required Answered an average of 300 calls per day by addressing customer inquiries, solving problems and booking in pickups for drivers. Politely assisted customers in person and via telephone. Helped staff in other departments when they were busy Data Entered information for manifest reports Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Helped in all Departments when required



DHL Express UK

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Customer Service Representative

  • Jan 1999 - Dec 1999

  Data entry of exports airway bills & customs declarations Inbound/outbound calls external customer service. Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Produced monthly reports using advanced Excel spreadsheet functions. Answered an average of over 300 calls per day by addressing customer inquiries, solving problems and providing new product information. Earned management trust by serving as key holder, responsibly opening and closing depot. Politely assisted customers in person and via telephone. Managed high call volume with tact and professionalism. Trained operations staff in improvements to improve overall call center productivity. Acted professionally and patiently when addressing negative customer feedback. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Met or exceeded service and quality standards every review period. Redirected shipments en route in response to customer requests. Show less