Experience

Housing for Women

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Director of Operations

  • Oct 2022 - Present

• Director of Asset Management

  • Apr 2020 - Present



Ability Housing Association

• United Kingdom
• Individual and Family Services
• 1 - 100 Employee

• Board Member

  • Apr 2021 - Present



Wandle

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Interim Head of Customer Experience

  • Aug 2017 - Present

• Interim Head of Repairs

  • Jan 2017 - Present

• Head Of Operations

  • Dec 2017 - Apr 2020



Northampton Partnership Homes

• Nothampton

• Head of Housing Management

  • Jul 2017 - Present

  • Ensure we respond to changing external circumstances and internal priorities by continuously driving the organisation forward and developing the capability and effectiveness of the organisation, specifically the Housing management function within the Housing Directorate. • Be a positive and passionate ambassador for the organisation, ensuring that effective and productive working relationships are developed with all stakeholders • Developed and implemented the Anti-Social Behaviour Strategy liaising with key stakeholders police, council, victims and residents and ensured that the service delivers best value, meet high industry standards, are effectively managed and demonstrate continuous improvement • Delivered a value for money review and an options appraisal for the Estates Services function to focus on improving services and reducing costs leading to an outsourcing proposal for cleaning and grounds maintenance services. • Effectively manage all budgets and resources related to the Housing Management function • Provide direction, leadership and support to the management team within the Housing Management function and through them cultivate an effective, empowered, motivated and high-performing workforce • Worked with internal and external partners on the development and implementation of Value for Money projects and the creation of cross-cutting strategies ensuring each were aligned to the organisation strategic objective and Asset Management Strategy • Led on the development and delivery of a cultural change programme to create a commercial, business focus where staff felt empowered to achieve high performance, innovation and continuous improvement through values and behaviours • Developed and implemented a suite of policies and processes to meet regulatory and legal requirements to enable service restructure and improvements



Wandle

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Head of Business Services - contract

  • Jul 2014 - Aug 2014



The Barnet Group

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Head of Business Transformation

  • Sep 2012 - Jul 2014



Barnet Homes Ltd

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Assistant Director of Operations

  • Sep 2010 - Sep 2012

• Area Housing Manager

  • Sep 2006 - Oct 2010

• Head of Repairs

  • Oct 2006 - Sep 2010



Network Housing Group

• Non-profit Organization Management
• 1 - 100 Employee

• Community Initiatives Manager

  • Jul 2002 - Sep 2006



North Hertfordshire Homes

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Housing Officer

  • May 1998 - Jun 2002