Experience

Altec Global Inc.

• Canada
• Law Practice
• 1 - 100 Employee

• General Manager

  • Apr 2023 - Present

  Overseeing day to day operations of client intakes, case management and social media departments;Making annual budget plan based on countries and legal services; Making business KPI system and implementation;Reviewing business monthly revenue reports, case management reports and social media reports;Reviewing HR policy and Training new staff and lower-level manager;Evaluating productivity and performance and implementing strategies for improvement;Making procedure for business CRM system and case management system;Reviewing business SOP;Deal with complaint and client relationship;Establishing business partnership relationship and attending business meeting; Show less

• Director Of Case Management

  • Nov 2015 - Present

  Case Management• Evaluating immigration cases • Coordinate the tracking status of expiration dates for clients• Follow up with immigration authorities on updates• Supervise and review file preparation Client and Agent Relationship Management• Represent company in a professional manner across all communication channels• Build trust and credibility among clients/agents, anticipate and respond to their evolving requirements and needs; Make personal commitment to always meet and exceed client expectation• Develop relationships with clients and partners, able to develop potential leads • Establish and maintain clear mechanisms to communicate project status and change with the project team and management• Develop and manage the clients and agent database; and leverage the database to systematically target and grow the markets Show less