Customer Service Representative / Ocean Import Logistics Coordinator

• 2016 - Present

Senior Sales Assistant

• 2008 - 2015

Senior Sales Assistant • Achieved the assigned international trade revenue and volume targets and budgets. • Ensured cargo transportation procedures complied with customer requests and minimized extra operational costs. • Updated market information on a regular basis to ensure headquarters had the most recent and accurate information. Set base market demand guidelines to guide the actions of other sales teams. • Negotiated ocean freight costs with customers, file data information into database system and renew and create new contracts for the customer service team to follow up. • Managed entertainment and incidental expenses. • Analyzed weekly and monthly performance and prepared report findings to give to the manager. • Attended meetings, participated in annual training seminars, and passed yearly online courses and exams. Sales Assistant/Customer Service Representative • Responsible for computer word processing, generating spreadsheets, formulating database software to prepare reports; and utilized a variety of computer software programs to prepare invoices and financial statements. • Coordinated with colleagues from different departments to ensure increased efficiency of daily agendas. • Monitored customers’ payment status and checked credit accounts and informed customers if overdue. • Sorted incoming mail, faxes, and courier deliveries for distribution; forwarded incoming general email to the appropriate staff member. • Provided secretarial and administrative support to the manager and other staff members. • Replied to customer's inquiries promptly, handled complaints and assisted in solving billing problems. Show less

Office Assistant

• 2006 - 2008

• Provided secretarial support including filing, typing and arranging appointments with students. • Collected payments for tuition and textbooks and provided receipts and invoices. • Ordered office supplies and maintained inventories. • Entered students’ exam results in a database system and updated students’ progress to team manager for monthly review and future follow up. • Provided one-to-one tutoring and counselling with students. • Provided secretarial support including filing, typing and arranging appointments with students. • Collected payments for tuition and textbooks and provided receipts and invoices. • Ordered office supplies and maintained inventories. • Entered students’ exam results in a database system and updated students’ progress to team manager for monthly review and future follow up. • Provided one-to-one tutoring and counselling with students.