Corporate Travel Manager

• Mar 2021 - Present

Manager

• Sep 2017 - Oct 2020

• Analysing monthly and annual statistics to establish current travel trends • Ensuring prompt payment to suppliers • Managing all aspects of necessary banking requirements • Liaising with appropriate suppliers to coordinate product updates and training • Liaising with clients to understand their travel requirements and create itineraries accordingly • Ensuring all passport and visa requirements are met • Selling travel insurance to ensure that clients are covered while travelling • Completing the client booking process including all financial aspects of the file and final documentation • Resolving supplier and customer complaints • Maintaining the database with client information and supplier details • Compiling and monitoring reports to ensure all files are complete, money is receipted, and files balanced as required • Utilised Xero to track receipts and payments • Submitted necessary employee PAYE documents with IRD • Managed employee salaries • Updated the P&L to monitor financial growth • Organised client focused events to build relationships and encourage spending • Compiled month end reports • Filed month end financials • Analysed reports to identify areas of potential profit and necessary training required Show less

Travel Broker

• Aug 2014 - Aug 2017

• Liaised with clients to understand their travel requirements and create itineraries accordingly • Provided quotes to online clients to meet their travel requests • Ensured all passport and visa requirements were met • Sold travel insurance to ensure that clients were covered while travelling • Completed the client booking process including all financial aspects of the file and final documentation • Resolved supplier and customer complaints • Maintained the database with client information and supplier details • Compiled and monitored reports to ensure all files were complete, all money was receipted, and files balanced as required Show less

Team Leader

• Jul 2011 - Aug 2014

• Fulfilled all duties in line with role of Assistant Team Leader• Conducted monthly, individual meetings with every staff member, along with the Assistant Team Leader• Completed P & L reports for the accountant• Held fifteen-minute, daily meetings to motivate staff, discuss updates on any new product information, and monitor target achievement • Updated Salesforce after client meetings with any feedback, complaints, waivers, and favours• Ensured targets were being met and identified any training that was required• Collaborated with HR on any workplace incidents or difficulties amongst staff• Interviewed potential new staff• Identified potential weaknesses within the business and sought remedy for them Show less

Assistant Team Leader

• Apr 2009 - Jun 2011

• Fulfilled all duties in line with role of Travel Consultant• Conducted monthly, individual meetings with staff• Completed P & L reports when the Team Leader was away• Maintained and monitored service level agreements• Followed up and ensured payment from debtors within necessary time frames

Travel Consultant

• Oct 2006 - May 2009

• Sourced best business travel deals for corporate clients• Provided consistent and efficient service to clients via email and telephone communication• Conducted regular meetings with clients to analyse their travel and spending patterns, and to ascertain how best to save them money• Provided a one-on-one business travel service• Maintained service level agreements• Booked and confirmed all aspects of business travel including, flights, hotels, transfers, and rental cars• Advised on visa requirements and ensured validity of passports for travel• Provided after-hours emergency assistance• Managed and maintained monthly targets• Trained clients to use the in-house online booking tool Show less

Business Travel Consultant

• Jan 2004 - Aug 2006

Wholesale Travel Consultant

• Jan 1998 - Dec 2003