Experience

Bolton Metropolitan Borough Council

• United Kingdom
• 1 - 100 Employee

• Teaching Assistant / Cover Supervisor

  • Oct 2008 - Present

  Currently a Level 3 Teaching Assistant within a Special Needs High School. Working with & supervising individuals & groups of students. Frequently undertaking the role of Cover Supervisor, teaching whole classes when required. My practice is inclusive & caters for specific individual learning needs. I support classroom management & behaviour techniques. Overall responsibilities provide support for students, teachers, curriculum & the school. I am proud of the excellent relationships that I form with students & colleagues alike & believe that being a good role model supports this. I have a keen awareness of individual student needs & respond appropriately to these, ensuring effective interactions. I provide specific support to students depending upon their individual needs & ensure their safety whilst supporting access to learning activities. I have experience in the development & implementation of student targets & enjoy promoting inclusion & the acceptance of all. Encouraging students to interact with others & engage in activities is a key part of my role. I find it most rewarding when promoting self-esteem & independence by employing strategies to recognise & reward achievement. Another important part of my role is to provide feedback to students in relation to their ongoing progress & achievement.Within my role as cover supervisor I deliver lessons in teachers absence & provide clerical & administrative support. Creating purposeful, orderly & supportive environments is also part of my role. I am able to utilise various strategies to support students in achieving learning goals & am competent in reporting student achievements, progress & issues as appropriate. A rewarding aspect of my role is to promote excellent student behaviour, dealing promptly with conflict & encouraging students to take responsibility for their behaviour.I am able to liaise sensitively and effectively with parents and carers, participating in feedback sessions and meetings as required.



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Personal Assistant

  • Apr 1998 - Sep 2008

  To provide support to the Customer Service Manager within a busy Customer Service Centre. Maintaining all hard copy and digital records for ongoing projects relating to the performance of the Customer Service Centre and Complaints Teams. Create and distribute meeting minutes for both Customer Service Manager and executive meetings. Work with the administrative team to create spreadsheets and presentation information relating to the performance of the Customer Service Centre. Attend and chair meetings in the absence of the Customer Service Manager. Accept and attend to phone calls for the Customer Service Manager in their absence. Produce excel reports each month detailing the performance of the Customer Service Centre in relation to customer satisfaction.