Marketing and Communications Manager

• Sep 2017 - Present

Strategic Internal Communications Manager

• Jun 2012 - Nov 2014

Led the development and implementation of communication strategies to increase the alignment between an employee's role and business strategy including:• Increasing employee engagement levels across the Corporate Banking Division through the creation and delivery of the powerful ‘We’re listening, acting and changing’ communication strategy. (This strategy went on to win first place in the CIPR awards for that year).• Led a multi-media communications plan to support the Corporate Banking Division’s Chief Executive to demonstrate how we’re making the Division a better place to work. This included event management, digital communications (Twitter, Blogs, Website and Webcasts) and two-way 'discussion' style communications.Develop 'best in class' communications delivery through:• Effective working relationships with business partners and project managers to deliver robust, value added communications to fully support business strategy and project objectives within agreed timescales, cost, brand and quality.• Quality control of all communications, ensuring messages are aligned to Corporate Banking strategy and are consistent in terms of branding. Show less

Human Resources Communications Manager

• Sep 2010 - Jun 2012

Responsible for creating and delivering a communications strategy designed to engage Corporate Banking employees with HR programs and initiatives. Additionally: • Developed and led the Corporate Banking Division's 'People' communications strategy.• Created communication initiatives and campaigns to enable the sharing of best practices across the Corporate Banking Division, strengthen teamwork and improve collaboration.• Created opportunities for two-way dialogue and interaction between leaders, managers and employees, encouraging employees to debate, challenge and contribute their ideas. • Improved the 'air traffic control' of communications to employees to ensure messages are targeted and joined up. Show less

Business Communications Manager, Corporate Banking Division

• Apr 2009 - Sep 2010

Responsible for developing and delivering divisional communication programs and initiatives for the Corporate Banking Division with the aim of improving business performance and employee engagement. Specifically responsible for managing the relationship of the Division's central functions (HR, Risk, Finance and the Chief Operations Office).

Business Communications Manager, Retail Banking

• May 2004 - Apr 2009

Responsible for development and delivery of large and complex change initiatives, delivering to diverse audiences of circa 30,000 Retail employees through multi-media strategies. For example: • Co-founder and editor of the award winning SHARE magazine. This involved managing a team of 3 people.• Led the communications for the high profile and highly confidential Retail Risk restructure. The success of which was dependent on a constructive and mutually respectful relationship with the Executive of Retail Banking. • Led the communications strategy (which was aligned to the external communications strategy), for the bank’s biggest product launch (at that time) – the Business Offset Account and the Flexible Business Loan. Show less

Senior Assistant Manager, Business Banking

• Oct 2001 - May 2004

I managed all internal communications for the NatWest business channel. This was hugely dependent on the formation of strong and productive relationships with senior managers outside of my immediate department. Key achievements:• Development of the Business Banking Intranet site from conception through to implementation and ongoing management.• Created the business ‘DOFT’ sessions; a weekly face to face communications channel• Created and managed the ‘Business Eye’ TV programme. This I nutured and developed into the leading communication for the channel and involved me strategically planning, script writing and working on set with producers and news readers Charlie Stayt and Kate Silverton. Show less

Assistant Manager, Small Business Services

• Apr 1999 - Oct 2001

Managed numerous projects the help make Business Managers' lives easier. These included:• ‘Project Cream’ – streamlining the sales process for the NatWest Business Card• Developed a structured coaching tool for Area Business Managers• Developed ‘Business Update’ – a weekly newsletter for Business ManagersI also managed the 1999 and 2001 Business Finance Exhibition stands at Olympia, London,

Small Business Manager

• Oct 1996 - Apr 1999

Accredited Business Banking expert based within the branch. I was responsible for seeing all small business customers, providing business advice and ensuring they had the appropriate accounts and banking facilities. • Top performing Business Manager in the region• Only Business Manager in the region to achieve accreditation• Turned Baker Street Branch into the flagship branch for small business advice

Banking Officer

• Jun 1990 - Oct 1996

I started my branch banking career at the very bottom and worked my way up, undertaking all branch roles including cheque processor, cashier, commercial foreign clerk, share selling, customer services officer (on front desk), safe custody officer and personal lending officer. As well as working at Bedford branches, I also spent time working at Milton Keynes Branch and Cambridge Market Square Branch.