Mandisa Makubalo
Chief Executive at Unlimited Experiences SA- Claim this Profile
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Topline Score
Bio
Lamise Inglis
Mandisa is an absolute powerhouse! She has such a wealth of knowledge in the area of business and strategy. She was a pleasure to work with and kept driving our project forward. She also has a vast network of contacts so this made networking and bringing in external expertise into the project a breeze. I will happily recommend her and look forward to working with her again in the future.
Keron Basson - Entrepreneur
What a great opportunity it is to work alongside someone like Mandisa Makubalo. For the short period working together, Mandisa has added fundamental value to our organization. She is one of a kind! She is well aware of whenever we engage, I cannot stop thanking her enough after our sessions, for her vast skills and knowledge and the impact she makes every time we have an engagement session. She is someone that puts actions way ahead of her talk and definitely execute her actions accordingly. So much passion she has for what she does and always gives us way more than expected from her. Her kindness of going over and beyond is something that is so natural to her. Strongly recommend her! Really grateful that we have gotten to meet and work together as this will definitely be the start to building a long time business relationship as she has shown over and over the value and passion she can bring to ones organization.
Mfuneko Piwe Qangule
Mandisa Makubalo is probably one of the most effective professionals to work with I've ever met in my entire life. A broadminded Customer Experience Specialist and Expert advisor - her exceptional work flow, skills, imagination and knowledge of the industry made communication with her a dream. Mandisa is extremely enthusiastic about her work which is infectious. Mandisa possesses a winning combination of solid management consulting skills and business sense, we learned a great deal from her and hope to keep learning.
Lamise Inglis
Mandisa is an absolute powerhouse! She has such a wealth of knowledge in the area of business and strategy. She was a pleasure to work with and kept driving our project forward. She also has a vast network of contacts so this made networking and bringing in external expertise into the project a breeze. I will happily recommend her and look forward to working with her again in the future.
Keron Basson - Entrepreneur
What a great opportunity it is to work alongside someone like Mandisa Makubalo. For the short period working together, Mandisa has added fundamental value to our organization. She is one of a kind! She is well aware of whenever we engage, I cannot stop thanking her enough after our sessions, for her vast skills and knowledge and the impact she makes every time we have an engagement session. She is someone that puts actions way ahead of her talk and definitely execute her actions accordingly. So much passion she has for what she does and always gives us way more than expected from her. Her kindness of going over and beyond is something that is so natural to her. Strongly recommend her! Really grateful that we have gotten to meet and work together as this will definitely be the start to building a long time business relationship as she has shown over and over the value and passion she can bring to ones organization.
Mfuneko Piwe Qangule
Mandisa Makubalo is probably one of the most effective professionals to work with I've ever met in my entire life. A broadminded Customer Experience Specialist and Expert advisor - her exceptional work flow, skills, imagination and knowledge of the industry made communication with her a dream. Mandisa is extremely enthusiastic about her work which is infectious. Mandisa possesses a winning combination of solid management consulting skills and business sense, we learned a great deal from her and hope to keep learning.
Lamise Inglis
Mandisa is an absolute powerhouse! She has such a wealth of knowledge in the area of business and strategy. She was a pleasure to work with and kept driving our project forward. She also has a vast network of contacts so this made networking and bringing in external expertise into the project a breeze. I will happily recommend her and look forward to working with her again in the future.
Keron Basson - Entrepreneur
What a great opportunity it is to work alongside someone like Mandisa Makubalo. For the short period working together, Mandisa has added fundamental value to our organization. She is one of a kind! She is well aware of whenever we engage, I cannot stop thanking her enough after our sessions, for her vast skills and knowledge and the impact she makes every time we have an engagement session. She is someone that puts actions way ahead of her talk and definitely execute her actions accordingly. So much passion she has for what she does and always gives us way more than expected from her. Her kindness of going over and beyond is something that is so natural to her. Strongly recommend her! Really grateful that we have gotten to meet and work together as this will definitely be the start to building a long time business relationship as she has shown over and over the value and passion she can bring to ones organization.
Mfuneko Piwe Qangule
Mandisa Makubalo is probably one of the most effective professionals to work with I've ever met in my entire life. A broadminded Customer Experience Specialist and Expert advisor - her exceptional work flow, skills, imagination and knowledge of the industry made communication with her a dream. Mandisa is extremely enthusiastic about her work which is infectious. Mandisa possesses a winning combination of solid management consulting skills and business sense, we learned a great deal from her and hope to keep learning.
Lamise Inglis
Mandisa is an absolute powerhouse! She has such a wealth of knowledge in the area of business and strategy. She was a pleasure to work with and kept driving our project forward. She also has a vast network of contacts so this made networking and bringing in external expertise into the project a breeze. I will happily recommend her and look forward to working with her again in the future.
Keron Basson - Entrepreneur
What a great opportunity it is to work alongside someone like Mandisa Makubalo. For the short period working together, Mandisa has added fundamental value to our organization. She is one of a kind! She is well aware of whenever we engage, I cannot stop thanking her enough after our sessions, for her vast skills and knowledge and the impact she makes every time we have an engagement session. She is someone that puts actions way ahead of her talk and definitely execute her actions accordingly. So much passion she has for what she does and always gives us way more than expected from her. Her kindness of going over and beyond is something that is so natural to her. Strongly recommend her! Really grateful that we have gotten to meet and work together as this will definitely be the start to building a long time business relationship as she has shown over and over the value and passion she can bring to ones organization.
Mfuneko Piwe Qangule
Mandisa Makubalo is probably one of the most effective professionals to work with I've ever met in my entire life. A broadminded Customer Experience Specialist and Expert advisor - her exceptional work flow, skills, imagination and knowledge of the industry made communication with her a dream. Mandisa is extremely enthusiastic about her work which is infectious. Mandisa possesses a winning combination of solid management consulting skills and business sense, we learned a great deal from her and hope to keep learning.
Experience
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Unlimited Experiences SA
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South Africa
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Business Consulting and Services
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1 - 100 Employee
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Chief Executive
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Apr 2017 - Present
Unlimited Experiences SA is the country's first 100% black women owned CX management consultancy, we work with organisations to define, design and reconcile their CX strategy with other parts of the organisation in order to contribute towards the overall corporate strategy. We believe it is important to understand the organisational priorities and we have found over the years that most organisational goals and objectives sound simple yet there are in the heads of the C-Suite, not clearly articulated. The key success factor of our work is in how well we understand the business strategy of our client, this allows us to help each organisation in terms of understanding how they execute better in the marketplace and how to create better employee experience and customer experience. Show less
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Hope Africa Collective
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South Africa
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Civic and Social Organizations
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1 - 100 Employee
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Executive Board Member
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Oct 2020 - Feb 2023
Provide effective corporate governance for HAC. Provide effective corporate governance for HAC.
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AKRO
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France
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Cosmetics
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1 - 100 Employee
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Expert Advisor
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Oct 2020 - Dec 2020
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Head Of Business Services
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Jan 2014 - Sep 2016
Accountable for the management of partner relationships where Kusaga Taka Consulting has outsourced services as well as managing internal services to the business. Areas under my reporting line included IT, Facilities & the Contact Centre. The IT Manager, Facilities Manager & Contact Centre Team Leader including their direct reportees fell under this reporting line.
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Stakeholder Relationship Manager
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Jan 2014 - Jun 2016
This role existed in order to create a platform where the company can have meaningful engagement with external stakeholders which included the South African tyre industry, waste tyre transporters, waste tyre depots, collection points, waste tyre processors, government, 3rd part vendors and the general public. My responsibilities included but not limited to the following: defining the appropriate technology & platforms to be used in engaging with all stakeholders, procurement of the approved technology and equipment, defining communication strategy for the entire business, supporting supply chain teams/operations, heading up data integrity management, leading adjudication for the appointment of contractors, setting up recruitment center, defining key performance indicators for the area of responsibility, coaching & development of employees, performance management, continuous business process improvement, reporting and analysis, high level complaints management, working with Marketing and the external PR company in improving customer experience and giving inputs to content. Management of the customer journey from their first engagement with the company to exit. People management. Show less
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Engen Petroleum
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Mauritius
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Oil and Gas
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1 - 100 Employee
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Value Added Services Manager
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Jun 2010 - Feb 2013
Responsible for the day to day management of the Value Added Services business section of the Engen Customer Services Centre. The value added Services business section is made up of the Engen Maintenance department, Engen Market Research department, Engen Telesales department and the Engen Factoring team. Setting up projects and seeing them through to go live. Staff recruitment, training needs analysis, design job adverts , resource planning, quality management, change management, reporting, analysis, cost savings, coaching, presentations, communication with internal and external customers, performance reviews , developing strategy for the department, business process review, process mapping, contingency planning, project management, stakeholder engagement. Show less
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Stream Global Services
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Service Delivery Manager
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Mar 2008 - Apr 2010
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Team Manager
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Aug 2006 - Mar 2008
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Customer Services Supervisor
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Jun 2005 - Aug 2006
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Ticketing Call Centre Supervisor
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Nov 2004 - May 2005
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Senior Call Centre Advisor
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Jan 2004 - Oct 2004
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HomeChoice
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Customer Service Representative
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May 2002 - Dec 2003
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Education
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2012 - 2012
University of Stellenbosch - Business School
Management Development Programme -
1994 - 1996
Cape Peninsula University of Technology
Community
