Adult Mental Health Initiative Coordinator

• Aug 2023 - Present

Program Supervisor

• Jul 2019 - Aug 2020

Intensive Case Manager

• Oct 2017 - Jan 2019

Clinical Care Manager

• Apr 2017 - Oct 2017

Team Coordinator

• Jul 2016 - Apr 2017

Program Coordinator

• Jun 2011 - Aug 2015

As a Program Coordinator, I conducted interviews, orientations, training's and supervised Direct Support Professionals to work with people of all ages with developmental disabilities. I scheduled team meetings and established relationships with families and other agency staff to ensure excellent support for each person on my case-load. I collected and analyzed data, keeping track of patterns. Managed payroll and filed payroll and human resources paperwork . As a Direct Support Professional, I worked directly with people who have developmental disabilities in achieving their personal/developmental goals. I compiled significant event logs and goal tracking records to track each person's outcome. I administered medication and shadowed therapies. I also instructed CPR and First aid to other Direct Support Professionals. Show less

Member Services

• Jan 2009 - Jun 2011

As a member services staff member, I executed customer service skills as well as membership sales. Developed communication skills and conferred to the general public by telephone or in person to provide information about services offered. Informed individuals interested in a membership about the organization, benefits of having a membership, and explaining the various types of memberships. Determined charges for services requested, collected payment, and arranged for billing. referred unresolved customer grievances to the designated departments for further investigation. Show less

Bank Teller

• Aug 2007 - Jul 2008

As a bank teller, I built rapport with the customers by executing customer service skills and assisting in banking transactions. I offered financial solutions and referred customers to the designated department for further financial assistance. Developed communication skills by answering and directing phone calls. As a bank teller, I built rapport with the customers by executing customer service skills and assisting in banking transactions. I offered financial solutions and referred customers to the designated department for further financial assistance. Developed communication skills by answering and directing phone calls.