Experience

American Orthodontics

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Sales Enablement Manager

  • Jan 2022 - Present

• CRM & E-Commerce Specialist

  • Oct 2018 - Present



Nemschoff

• Customer Care and Service Excellence Team Leader

  • 2017 - 2018

  I work closely with users to ensure appropriate processes and applications are in place that are necessary to meet business needs and requirements. I provide innovative ideas to solve issues or concerns about data, usability, functionality, and applications that will enhance performance and process efficiency. - Manage the order entry team including training, coaching, development and performance management. - Have an overall understanding of system capabilities and… Show more I work closely with users to ensure appropriate processes and applications are in place that are necessary to meet business needs and requirements. I provide innovative ideas to solve issues or concerns about data, usability, functionality, and applications that will enhance performance and process efficiency. - Manage the order entry team including training, coaching, development and performance management. - Have an overall understanding of system capabilities and process Educate, train, and support customers on current technology systems, improvements and new system functions - Make recommendations for improvements that will enhance quality, adoption, and usefulness of various applications - Maintain databases for various software applications that impact essential customer facing documents, such as quotes and order acknowledgements

• Baan ERP Implementation Project

  • 2016 - 2017

  - Responsibilities centered on analysis of business needs - analyzing requirements for inbound and outbound files. Developed an overall project plan and implementation schedule through consultations with project team, management, employees and external consultants. Prepared the functional specifications and tested the interfaces. - Developed and converted all Nemschoff order management processes into new systems including quotes, customer information, and end user data. Trained all core… Show more - Responsibilities centered on analysis of business needs - analyzing requirements for inbound and outbound files. Developed an overall project plan and implementation schedule through consultations with project team, management, employees and external consultants. Prepared the functional specifications and tested the interfaces. - Developed and converted all Nemschoff order management processes into new systems including quotes, customer information, and end user data. Trained all core customers on new customer facing applications after ERP conversion was finalized.

• Salesforce Performance Specialist (Sales Operations)

  • 2012 - 2016

  I provided training and support to users during implementation and ongoing usage of Salesforce.com. I was responsible for data integrity and report creation. I worked directly with sales leadership developing reports to meet business needs. - Handled data requests for Salesforce.com implementation. - Worked closely with Salesforce.com to relate the new database structure with our existing data during implementation. - Assist sales teams with ongoing data management - Report… Show more I provided training and support to users during implementation and ongoing usage of Salesforce.com. I was responsible for data integrity and report creation. I worked directly with sales leadership developing reports to meet business needs. - Handled data requests for Salesforce.com implementation. - Worked closely with Salesforce.com to relate the new database structure with our existing data during implementation. - Assist sales teams with ongoing data management - Report creation - Provide analysis - Forecasting - Provide initial training to employees, and ongoing support. - Coach users to increase their understanding and usefulness of Salesforce - Coordinate and lead quarterly webinars highlighting specific topics and new changes

• I.T. Liaison

  • 2009 - 2012

  The Customer Liaison is responsible for ‘bridging the gap’ between the customer and IT divisions and will serve as the key communication point between these disciplines. These responsibilities were taken on in addition to my previous MIS Associate role. - Work with customers to analyze technology needs and offer solutions in a consultative manner - Perform computer hardware and application analysis - Educate customers on technology advancements - Submit purchase orders and… Show more The Customer Liaison is responsible for ‘bridging the gap’ between the customer and IT divisions and will serve as the key communication point between these disciplines. These responsibilities were taken on in addition to my previous MIS Associate role. - Work with customers to analyze technology needs and offer solutions in a consultative manner - Perform computer hardware and application analysis - Educate customers on technology advancements - Submit purchase orders and configuration requests - Manage task assignment, schedules, and issues - Ensure milestone and deadlines are tracked to completion - Work with change management to request applicable changes to IT infrastructure - Manage Technology refresh initiatives, and general projects as necessary

• M.I.S. Associate

  • 2007 - 2009

  Recruited from my previous position at Nemschoff as Management Trainee to assist in deployment and operation of a new online order system. - Train staff and partners on new online order system operation - Sales Representative training - Dealer training - Customer service and order entry training - Support staff and partners with use of online order system - Import and maintain online order system data - Contract and Policy overrides - Product pricing and… Show more Recruited from my previous position at Nemschoff as Management Trainee to assist in deployment and operation of a new online order system. - Train staff and partners on new online order system operation - Sales Representative training - Dealer training - Customer service and order entry training - Support staff and partners with use of online order system - Import and maintain online order system data - Contract and Policy overrides - Product pricing and configurations - Project management application support - Support sales staff with data analysis for current and upcoming projects - Manage sample inventory - Manage 2D and 3D drawing requests from sales partners - Provide general IT support for end users as needed - Website maintenance for nemschoff.com and intranet sites

• Management Trainee

  • 2004 - 2007

  Recruited as a generalist to learn how all departments interact with each other, suggest improvements, and provide support as necessary. Developed a very detailed understanding of how each department operates and what requirements are essential to business operations.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Swing Manager

  • 1998 - 2009

  Responsible for meeting operational standards as provided by the McDonald’s organization. Manages personnel and resources effectively to meet goals. - Inventory management for weekly product orders - Lead Employee training program - Hold monthly meetings with management staff to develop program - Employee performance reviews - Write reviews and meet with employees to discuss results, and raises - Handle hiring of new staff, orientations, and training - Responsible for… Show more Responsible for meeting operational standards as provided by the McDonald’s organization. Manages personnel and resources effectively to meet goals. - Inventory management for weekly product orders - Lead Employee training program - Hold monthly meetings with management staff to develop program - Employee performance reviews - Write reviews and meet with employees to discuss results, and raises - Handle hiring of new staff, orientations, and training - Responsible for regional centralized training - Held immediate interviewing as needed - Balance and deposit daily balances - Write and post employee schedules - Maintain proper staffing that meets labor percentage goals to insure store profitability - Responsible for all marketing material placement and price adjustments in point of sale systems Show less