Experience

ReAssure

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Apr 2015 - Present

  • Dealing with customer services, complaints and compliance team queries. • Mailbox review for personal and team support mailbox. • Develop and train new staff members in day to day management, system processing and product information. • Identifying process failures and improving current processes. • Processing and remediating any payments analysed through the gross reconciliation tool. • Raising incidents both internal and external for data review. • Preparation on End of tax year: analysing and amending circa 5000 policies. Worked on projects in a Subject Matter Expert (SME)/Junior Analyst capacity such as: o Carbyne (taking over L&G closed book) – Retirement Account/Drawdown working group, Servicing EUA’s, Taxable payment exception and Manual payment for non-annuities. o Full encashment pilot – Sending letters to policyholders and sending them last payments for their encashment. o Re-platforming of tools – Gross Reconciliation moving from OBIEE to Oracle Portal, End of Tax Year new Portal version. o Data migration (part of the Carbyne contract): Cutover, writing and reviewing previous version of procedures, running tactical solution SQL, daily calls with external bodies in regards to payslip files and data. o IT Champion – SME for Teams, Office 365 and other IT led initiatives. o Acting as a bridge between IT Functions and Customer Services Teams writing guides and supporting technology improvement initiatives.



Karl's Off-Licence

• Marketing Coordinator

  • Jun 2012 - Apr 2015

  • Executing marketing and advertising promotions. • Recognising specific product line sales and costs by analysing sales and expenses. • Determining seasonal trends and market demand. • Executing marketing and advertising promotions. • Recognising specific product line sales and costs by analysing sales and expenses. • Determining seasonal trends and market demand.



Karls Off Licence

• Luton, United Kingdom

• Sales Manager and Buyer

  • Sep 2008 - Apr 2015

  • Responsible for opening and closure of the shop and day to day running of the store. • Work closely with suppliers and wholesalers for stock control and to maintain customer focus. • Liaise with customers to resolve problems and complaints. • Carry out all financial aspects of the business such as banking and balancing accounts. • Manage payroll, scheduling, reports, inventories and records. • Motivate, develop and train staff • Handling cash and debit transactions • Responsible for opening and closure of the shop and day to day running of the store. • Work closely with suppliers and wholesalers for stock control and to maintain customer focus. • Liaise with customers to resolve problems and complaints. • Carry out all financial aspects of the business such as banking and balancing accounts. • Manage payroll, scheduling, reports, inventories and records. • Motivate, develop and train staff • Handling cash and debit transactions



redMV

• Luton

• Volunteer Development and Marketing Assistant

  • May 2014 - Dec 2014

  • Write marketing and implementation plans. • Manage and update website, writing content and uploading images. • Assist in the development and implementation of direct mail and email marketing campaigns. • Prepare and present formal reports and lists, annual report, newsletter, sponsorship levels, mailing and email group. • Research and manage production of delivery material; printed and web-based communication. • Supporting and overseeing social media assistants and executing the plan.