Experience

Cala Health

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• IT Systems Administrator

  • Oct 2022 - Present



Sole Proprietor

• 500 - 600 Employee

• Information Technology Consultant

  • Jan 2001 - Present

  Provide IT Consulting to various businesses Project management Hardware/Software implementations and administration Provide IT Consulting to various businesses Project management Hardware/Software implementations and administration



MME Consulting, Inc.

• United States
• Computer Networking Products
• 1 - 100 Employee

• Project Manager

  • Mar 2022 - Sep 2022

  • All prior duties as a Network Administrator• Client management and handling escalated topics• Creating budgets for new projects• Maintaining existing implementations • Invoicing for projects and ongoing consulting• Support Tier 1-3 and Network Administrators• Meeting with Project managers to go over current standards and new standards to be applied

• Network Administrator / Tier 3

  • Sep 2017 - Mar 2022

  • System administration for physical and virtual environments. • Network administration for LAN/WAN/Wi-Fi/VLAN.• Desktop support and user configuration.• Nationwide onsite system installation, upgrades and maintenance. • Support Tier 1 / 2 Technician • IT consulting for various sized Dental / Orthodontic businesses.• Support Dolphin, OrthoTrac, OMS and other Dental/Ortho PM/EHR software



Scheid Vineyards California Inc.

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• IT Systems Support

  • Jun 2016 - Sep 2017

  • System/Network administration • Helpdesk administration. • Maintenance of ticketing system. • Desktop support and user configuration. • Server/Computer maintenance and troubleshooting. • System Upgrades to support installation of new releases. • Inventory and ordering responsibilities. • Effective and collaborative communication across all business units. • Work with remote employees, corporate team, and outside vendors. • System/Network administration • Helpdesk administration. • Maintenance of ticketing system. • Desktop support and user configuration. • Server/Computer maintenance and troubleshooting. • System Upgrades to support installation of new releases. • Inventory and ordering responsibilities. • Effective and collaborative communication across all business units. • Work with remote employees, corporate team, and outside vendors.



Monterey Bay Networks

• Monterey County, California, United States

• IT Staff Consultant

  • Jun 2015 - Jun 2016

  • IT consulting for various sized businesses. • System administration for VMware/Hyper-V on physical and virtual environments. • Network administration for LAN/WAN/Wi-Fi/VLAN. • HIPPA consulting. • General IT consulting. • IT consulting for various sized businesses. • System administration for VMware/Hyper-V on physical and virtual environments. • Network administration for LAN/WAN/Wi-Fi/VLAN. • HIPPA consulting. • General IT consulting.



Salud Para La Gente

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• System Administrator

  • Feb 2014 - Jun 2015

  • Supports, monitors, maintains and documents LANs, WANs, network segments, and intranet systems, phones, workstations and servers.• Ensures design of systems allows all components to work properly together across 20 sites.• Researches and recommends appropriate hardware, software and configuration for specific users’ needs and projects.• Provides technical assistance and advice to users as needed.• Modifies, updates and repairs hardware, infrastructure and software as needed.• Routinely inspects core systems to identify new issues.• Ensures systems and data are backed up.• Responsible for ensuring security in all systems and with data.• Maintains high level of patience and professionalism while working with and assisting a variety of other employees with varying ranges of computer competency.• Working professionally with confidential or private information.• Also performed Lead IT Support Tech Duties as stated below. Show less

• Lead IT Support Tech

  • Jul 2013 - Feb 2014

  • Window system administration.• Support Intergy EHR software.• Installed, configured and repaired computer HW/SW.• Setting up/Maintaining network devices.• Setting up/Maintaining peripherals (Printers, Scanner, Storage devices).• Setting up/Maintaining various Medical, Dental, and Optical HW/SW.• Handling technical support inquiries from user for HW/SW issues.• Travel between 20 sites supporting 200+ users.• Lead 2 IT Support Tech’s.



8x8

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Virtual Contact Center Support Engineer

  • Sep 2012 - Jul 2013

  • Solve technical problems involving VOIP telephony, PCs, and networks in complex systems. • Collect information about symptoms, diagnose the root cause of the underlying problem, provide a solution or workaround, test the solution, and escalate internally or externally as needed. • Implementation of VoIP IVR with Channels, agents, recording, schedules, security, etc. • Working with the NOC/OPS Dept. to properly configuring servers and routers. • Telephone and email support working with Users. • Training End Users. Show less



Greenway Health

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Field Engineer III / Help Desk / System Administration

  • Apr 2001 - Sep 2012

  • Efficiently respond to user inquiries regarding software, hardware and connectivity Issues. • Perform installations of SCO Unix and Windows servers. • Apply strong multi-tasking expertise to setup, troubleshoot, and repair of hardware and system administration task. • Network setup and configuration including routers, SonicWALL and wireless devices, installing, troubleshooting and repairing computer networks and related hardware and software on customer premises. • Installs new hardware, software and upgrades utilizing stand-alone, on-line and/or remote environment systems. • Identifies and provides resolution to software related issues through telephone contact or on-site visits as required. • Performs troubleshooting and repair of hardware related issues. Coordinates repair in a time efficient manner to minimize disruption in system utility. • Provides instruction to end users in maintenance and use of applications/hardware. • Identifies and analyzes requirements for various automated systems. • Maintains inventory control records and documentation, as applicable to assigned area. • Resolving complex technical issues, performing root cause analysis and implementing corrective action procedures. • Evaluating and recommending new hardware, software, and peripherals • Completing wireless site surveys with required software and hardware to record data to properly install wireless equipment. Show less



Spin way Inc.

• NOC Analyst

  • Jan 2000 - Feb 2001



ISP Channel

• Senior Tech Support

  • 1998 - 2000