Experience

Great Eastern IDTech Pvt. Ltd.

• India
• Retail Office Equipment
• 1 - 100 Employee

• Service

  • May 2022 - Present

• Sr Sales & Service Engineer

  • May 2022 - Mar 2023

  Taking care of Sales & service for Barcode, RF ID & WMS.Understanding Pre sales requirements & giving proper solutions.Post Call Activity & After sales service.Attending Breakdown Calls, PM, Installation at Customer site.Closing Sales Leads.Working on Customized ProjectsBringing Business though Consumables & AMC sales.



Control Print Ltd.

• India
• Printing Services
• 400 - 500 Employee

• Senior Services Engineer

  • Jun 2021 - May 2022

   Looking after sales service, Installation, Maintenance of Industrial Thermal Inkjet Printers & Continuous Inkjet Printers.  Attending Breakdown calls.  Revenue generation through AMC renewal & Consumables (sparse).  Quotation & Payment Follow-up.  Maintaining customer satisfaction.  Supporting to sales through new enquires & Spares Management (Consumables).  Looking after sales service, Installation, Maintenance of Industrial Thermal Inkjet Printers & Continuous Inkjet Printers.  Attending Breakdown calls.  Revenue generation through AMC renewal & Consumables (sparse).  Quotation & Payment Follow-up.  Maintaining customer satisfaction.  Supporting to sales through new enquires & Spares Management (Consumables).



Eureka Forbes Limited.

• India
• Consumer Services
• 1 - 100 Employee

• Team leader Service

  • Aug 2016 - Apr 2021

  Forbes Pro-Water Service E1 Level  Taking care of All Industrial Sector Water Purifier RO Machines.  Supervising & Handling Two Authorized Service Franchise.  Managing daily service operations.  Daily field call monitoring & attending & closing same day.  Making sure to close all preventive maintenance under warranty /contract & Achieving customer satisfaction.  Doing site survey & guiding for pre installation requirement, Installation, Maintenance & Commissioning of RO Plant.  Converting non warranty customers into AMC by gaining goodwill towards company.  Monitoring Service Franchise to achieve Monthly Targets & Generating Revenue buy Sales of Spares & AMC.  Customer centric by taking technician Service Feedback from Customer & making Improvements in Service through NPS.  Maintaining proper TAT response time.  Making improvement & achieving (KPI) Key Performance Indicator in service.  Sparse management & Taking Payment follow-up from customers.  Working on SAP CRM & R3 portal. Show less



Tii Techno Testing Instruments Pvt. Ltd.

• Machinery Manufacturing
• 1 - 100 Employee

• Service Engineer

  • Aug 2014 - Jun 2016

  COMPANY DEALS WITH SERVO-HYDRAULIC SYSTEMS IN 1. MATERIAL TESTING 2. BIO-MEDICAL TESTING  Doing site survey & sending Pre installation requirement to customers.  Pre-Planning of need & requirement of MTS Machine to be installed.  Cost estimation & time required to complete project.  Installation, Commissioning& Servicing of Servo-hydraulics MTS machines.  Calibration of Load cells, LVDT according to IS 1828:2005 UTM material testing standards.  Up gradation of New Software over existing one. 3. COMPONENT TESTING 4. GROUND VEHICLE TESTING 5. AEROSPACE TESTING. 6. STRUCTURAL TESTING. Show less