Experience

Hospimedica Group of Companies

• India
• Hospitals and Health Care
• 1 - 100 Employee

• General Manager-Customer Support

  • Jan 2022 - Present

• Deputy GENERAL MANAGER,CUSTOMER SERVICES

  • Jul 1993 - Apr 2022

  offering the followingSuccessful background in customer service management.Quality-oriented professional with a reputation for service, satisfaction, and results.Proven ability to manage multiple tasks, projects, and assignments simultaneously.Creative troubleshooter able to quickly identify problems and implement practical solutions.Effective leader with the skills to build highly motivated, productive, and diverse teams.Proven ability to quickly learn and utilize new methods, systems, and technology.Effective negotiator able to achieve win-win outcomes.Track record of regular promotions and increasingly more complex assignments.Manage a full-service department of 37 staff members encompassing Quality inspection, Supplly, Repair, Field service and support staff.Reduce costs and maximum equipment functionality in a fully motivated customer service environment.Monitor field operations, ensuring integrity and quality of product after service or repair, packaging and supply operations while maintaining minimum downtime.Interview, hire, train and dismiss personnel; performed evaluations and decided on salary increases and promotions; .Track and report incidents for senior management review.Manage installations and commissioning of new equipment.To provide full support to service engineers in case of complex situations.To generate service revenue by covering the Equipment under AMC and by selling consumables and accessories-