Experience

BTIG

• United States
• Financial Services
• 500 - 600 Employee

• Voice and Infrastructure Engineer - Senior Vice President

  • Jan 2022 - Present

  New York, United States

• Voice & Infrastructure Engineer - VP

  • Oct 2017 - Jan 2022

  New York, New York Voice & Infrastructure Engineer • Cisco Call Manager and Unity Administrator • IPC Unigy Administrator – Monitor/Manage/Troubleshoot the Unigy environment. • Zoom Administrator - User Management/Conference room/Troubleshoot/Deployment • WebEx Administrator - User Management/Conference room/Troubleshoot/Deployment • IMR Recording Administrator – Monitor and Manage recordings according to company policy • Collaborate with compliance on phone and recording audits • AT&T IP… Show more Voice & Infrastructure Engineer • Cisco Call Manager and Unity Administrator • IPC Unigy Administrator – Monitor/Manage/Troubleshoot the Unigy environment. • Zoom Administrator - User Management/Conference room/Troubleshoot/Deployment • WebEx Administrator - User Management/Conference room/Troubleshoot/Deployment • IMR Recording Administrator – Monitor and Manage recordings according to company policy • Collaborate with compliance on phone and recording audits • AT&T IP Flex Administrator • Server Deployment – Physical and Virtual • Manage vendors – Carousel Industries and IPC Systems • Trade floor Desktop support • Managed Avaya to Cisco Unified Call Manager migration



IPC Systems, Inc.

• United States
• Telecommunications
• 700 & Above Employee

• System Engineer

  • Oct 2014 - Oct 2017

  Greater New York City Area Installations and Implementation • Install and configure Unigy platform to customer’s network environments • Fully test Unigy system prior to production • Troubleshoot SIP and network issues • Collected logs and assist higher tiers with triage • Install and configure NTR (Nice Trading Recording) • Rack and stack equipment in various datacenters • Install and configure IPC’s IMR recording platform • Install and configure cisco switches and routers for IP Deployment of… Show more Installations and Implementation • Install and configure Unigy platform to customer’s network environments • Fully test Unigy system prior to production • Troubleshoot SIP and network issues • Collected logs and assist higher tiers with triage • Install and configure NTR (Nice Trading Recording) • Rack and stack equipment in various datacenters • Install and configure IPC’s IMR recording platform • Install and configure cisco switches and routers for IP Deployment of Turrets • Install and maintain Microsoft Server 2008 in different networking infrastructures • Troubleshoot turrets, pulse and soft clients • Installation of IPC software • Install Redhat OS on new servers • Train new Engineers with IPC and NICE equipment • Diagnose and repair T1 CAS issues • Install and manage T1 Direct circuits in larger deployment • Document procedures for system upgrades and installation Show less



Etrali Trading Solutions

• Telecommunications
• 1 - 100 Employee

• Field Engineer

  • Sep 2007 - Sep 2014

  Served as a lead technician for Societe Generale Corporate and Investment Banking. • Installed and maintain Turret systems in Different Networking environments in the financial industry • Install and Configure Cisco Switches and routers for IP Deployment of Turrets • Installed and maintained MS Server 2003 in different networking infrastructure • Repaired Turrets and Etrali System cards • Installation of Etrali Software and Server/client deployment • Trained fellow… Show more Served as a lead technician for Societe Generale Corporate and Investment Banking. • Installed and maintain Turret systems in Different Networking environments in the financial industry • Install and Configure Cisco Switches and routers for IP Deployment of Turrets • Installed and maintained MS Server 2003 in different networking infrastructure • Repaired Turrets and Etrali System cards • Installation of Etrali Software and Server/client deployment • Trained fellow technicians with Etrali and Nice Equipment • Maintain Nice Loggers , CLS and Storage Center on 8.9 platform • Diagnose and Repair T1 issues • Install and manage T1 Direct Circuits in larger deployment • Maintained over 400 Turret in a busy trading floor • Manage site-to-site VPN(IPSEC) for remote access • Managed MACs for Cisco Unified Call Manager for Societe Generale • Served as CUCM Tier II for Societe Generale Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• In-Store PC Technician

  • Jun 2006 - Sep 2007

  Sales and in-store PC technician for Staples Easy Tech.