Experience

HealthFore Technologies Limited

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Manager - Technology Services

  • Sep 2009 - Present

  - Service Delivery and Operation Management - Support Services - Program/Project Management - Team Management - Vendor Management - Service Delivery and Operation Management - Support Services - Program/Project Management - Team Management - Vendor Management



eROADS Technology Ltd.

• Noida Area, India

• Project Manager

  • Apr 2005 - Sep 2009

  •Managing deployment of end to end system integration project involving, Servers, Thin clients desktops, printers and LAN setup. •Managing AMC/FMS program under managed services for leading clients across India. •Handled client side escalations in resolving issues related to service delivery. •Generating leads for new business for existing clients. •Customer Feedback analysis and action on performance improvement and process implementation. •Team recruitment and training. •Review of service delivery as per customer’s requirements. •Vendor Management. Show less



ThirdEye Infosys Ltd.

• Guwahati Area, India

• Manager - Systems

  • Aug 1995 - Aug 2004

  •Responsible for Hardware Maintenance & Network administration. •Maintaining a network of more than 200 nodes •Responsible for data backup and all other System Admin related tasks •Maintaining all Operations on Servers (Windows NT/Windows 2000 Server). •Maintaining/Troubleshooting Desktops. •Managing internet links. •Reporting to Managing Director •Responsible for Hardware Maintenance & Network administration. •Maintaining a network of more than 200 nodes •Responsible for data backup and all other System Admin related tasks •Maintaining all Operations on Servers (Windows NT/Windows 2000 Server). •Maintaining/Troubleshooting Desktops. •Managing internet links. •Reporting to Managing Director