Experience

Ministry of Digital Economy & Entrepreneurship

• Jordan
• Government Administration
• 100 - 200 Employee

• System Engineer, Infrastructure Engineer/ Web Administrator.

  • Jan 2020 - Present

  1. System Engineer, Infrastructure Engineer/ Web Administrator. 2. Managing and maintaining the file servers3. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes4. New accounts set-up and active directory administration5. Problem-solving when things go wrong6. Ensuring data is stored securely 7. Handling back-up procedures8. Managing virtual machines in the data center and the cloud9. Troubleshoot technical issues10. Monitoring system performance to ensure everything runs smoothly and securely11. Managing, maintenance and troubleshooting of Microsoft Exchange Server 2010, 201612. Perform data entry work on the Domain Name Services (DNS) portal adding, deleting, and updating object records for IP management. Show less

• Application Department

  • Mar 2014 - Jan 2020

  1. Operation and sustainability of the e-government portal by reviewing servers, software and databases in IBM platform (IBM WebSphere , DB2 data base )2. Working in Tarasul project for all governments in Total Agility platform , and SQL Data base



National Information Technology Center (NITC) مركز تكنولوجيا المعلومات الوطني

• Jordan
• Government Administration
• 1 - 100 Employee

• Jo CCTLD Officer

  • Mar 2014 - Present

  1. Customer service by registering their addresses on the Internet under the top-level domain. Jo and. Jordan, and communicate with them.2. Ensure continuity of work domain servers.3. Promotional campaigns work destination, including the promotion of the upper ranges of Arabic and Latin.4. Activate and provide service all ENUM.5. Reviewing registration policies periodically to reflect global best practices and feedback from customers.6. Modernization and development of systems to facilitate the registration of domain registration process.7. Attend meetings and workshops related to, and participation in working groups and mailing lists related.8. Follow all the developments - if possible - in the world of names and numbers of Internet addresses.9. Provide annotations to certain applicants (courts, universities, citizens, ...)10. Creating files hosting domain names (Zone File) servers Center for institutions and government departments.11. Development and maintenance of the website of the registration of domain names in Latin and Arabic.12. Provide technical advice and technical support for customers of national and private institutions. Show less

• Helpdesk and technical support

  • Nov 2013 - Mar 2014

  1. Call handling, ticketing and e-mails received for technical services department about any technical problem related to the services provided by e-government operations center2. Solving most of the tickets from the first contact or again at the service level agreement (SLA) set by the management of electronic transactions.3. Transform unsustainable resolved ticket to the second level of technical support in the electronic Operations Center (Engineers specialists)4. Follow-up and coordination between ministries and government institutions and the second level of technical support in the electronic operations center.5. Contribute to identifying problems (such as data analysis)Review and closing applications based on the changes. Show less

• Training Coordinator

  • Aug 2011 - Nov 2013

  1. Conduct surveys of community needs and promote programs and e-services2. classification of competencies and design and implement programs that develop the skills of the field staffof technical and practical3. Develop training programs and content and Academies4. adoption and implementation of partner programs and academies5. development of services and community-based programs and projects promoting awareness and ArabicContent

• Computer Trainer

  • Aug 2007 - Aug 2011

  1. Organizing and conducting training courses in information technology and self-development andpreparation for the labor market2. Social Work with e-content development.3. Providing electronic services approved for the local community.4. Follow the work of technical maintenance and software.