Executive

• Oct 2022 - Present

Call Center Supervisor

• May 2022 - Present

Team Leader

• Mar 2013 - Oct 2018

- Managed daily operations of Human Resource Development Fund (HRDF) project - Led team of 32 members , which initially started with 18 employees - Worked as part of the team of 250 employees, which encompasses other team leaders & agents. - Achieved the prize of “Best Employee”, as best team leader - Trained batches varies from 20 to 25 members for project information & soft skills - Ran the quality auditing to maintain the targeted performance - Provided feedback to the team in a way that assures improving the execusion - Presented monthly results of the team achievement in comparison with the previous months to the management - Suggested solutions for better operation efficiency, such as, establishing screens for live monitoring that can be observed by the team members. - Engaged the team in frequent meeting to address any obstacle faced in order to tackle it for the next months. Show less

Customer Service Representative

• Mar 2010 - Mar 2013

- Worked for various projects for both Inbound & Outbound - Inbound projects related to Emaar, Enaya and Ministry of Health - Answered daily calls to handle customer inquiries & complaints in professional way - Outbound projects for Sagya (filling students’ information) & Enaya, along with supervision on the output of other agents to report it to the management. - Worked for various projects for both Inbound & Outbound - Inbound projects related to Emaar, Enaya and Ministry of Health - Answered daily calls to handle customer inquiries & complaints in professional way - Outbound projects for Sagya (filling students’ information) & Enaya, along with supervision on the output of other agents to report it to the management.