Experience

Flutter International

• Ireland
• Entertainment Providers
• 200 - 300 Employee

• Key Account Executive

  • Mar 2022 - Present

  • Develop and maintain relationships with high-value VIP players, ensuring transparency and quality in all communications.• Resolve issues quickly and efficiently using all available resources to prevent dissatisfaction.• Collect and escalate valuable feedback from players to drive change within the company.• Utilize CRM software to maintain accurate records of all interactions.

• Customer Support / Key account Specialist

  • Oct 2020 - Mar 2022

  • Provide personalized, professional assistance to players via email and chat, striving for A+ quality.• Proactively review player accounts following their queries to detect any concerning RG patterns and act if needed.• Coordinate and execute daily tasks with the team.• Stay up-to-date with procedure and regulatory changes to minimize errors.• Provide occasional mentoring to colleagues to improve their quality and knowledge of the .FR market.



AYK International Inc.

• Canada
• Retail
• 1 - 100 Employee

• Production coordinator

  • Aug 2019 - Feb 2020

  • Optimize production tracking and processes by designing well-structured production guidelines to facilitate understanding of client needs and pricing. • Integrate processes into ERP, reducing production lead time by 15%. • Responsible for order sending/tracking and ensuring on-time delivery targets are met for 98% of total deliveries. • Monitor quality control BV reports and resolve issues. • Develop and maintain relationships with overseas stakeholders and communicate with them on a daily basis. Show less



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Customer service / Rent 2 Buy Sales specialist - FR

  • Aug 2017 - Apr 2019

  • Provided proactive support to customers during the online sales process. • Exceeded monthly sales targets by 20% on average by contacting used car resellers in France and presenting them with the most recent listings. • Responded to customer inquiries and provided adequate information about Rent 2 Buy products and services. • Performed administrative and clerical functions related to the Rent 2 Buy product in compliance with the country's laws and guidelines. • Provided proactive support to customers during the online sales process. • Exceeded monthly sales targets by 20% on average by contacting used car resellers in France and presenting them with the most recent listings. • Responded to customer inquiries and provided adequate information about Rent 2 Buy products and services. • Performed administrative and clerical functions related to the Rent 2 Buy product in compliance with the country's laws and guidelines.



Lamour

• Canada
• Retail Apparel and Fashion
• 100 - 200 Employee

• Account manager/Merchandiser

  • Jan 2012 - Jan 2017

  • Managed various retailer accounts, including Aubainerie, Joe Fresh, Giant Tiger, Red Apple, Terramar Sports, Sears, Target, JCPenney, Kohl's, and K-mart. • Oversaw the entire life cycle of new and existing products, from development to delivery. • Provided proactive after-sale support to buyers to increase sales and ensure customer satisfaction. • Assisted buyers with forecasting and inventory management. • Continuously adjusted product lines to fast-changing market trends, resulting in an overall average increase of 20% to 30% in sales each year. • Collaborated with suppliers in China, Bangladesh, and Pakistan on sample approval, costing, forecasting product supply and demand, and managing in-stock and sell-through. • Demonstrated expertise in key product categories, including Men’s, Ladies, and Kids: Hosiery, undergarments, thermal garments, performance wear, and technical apparel. Show less