Experience

Royal World Group

• Oman
• Holding Companies
• 1 - 100 Employee

• Operations Manager

  • Jun 2023 - Present



لبّيك لخدمات الاتصالات LABBIK Telecom Services

• Oman
• Telecommunications
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2023 - Jun 2023

• Support Supervisor

  • Dec 2022 - Mar 2023

  Ensuring team compliance with process & technical training requirements



eMushrif

• Oman
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Experience Specialist

  • Jan 2022 - Oct 2022

  Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.Coaching staff to develop troubleshooting processes, grow technical knowledge, and improve performance.

• Support Specialist

  • Feb 2021 - Jan 2022

  Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.Solving problems and makes decisions to guarantee that response time and support commitments are met within stated time frames.

• Admin Officer

  • Oct 2020 - Feb 2021

  Resolving tickets representing staff-generated technical requests or problems and troubleshooting technical and process issues to maintain productivity.Training users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.



Engineering Village

• Oman
• Education Administration Programs
• 1 - 100 Employee

• Project Supervisor

  • Nov 2019 - Feb 2020

  Trainee as project supervisor in project department Trainee as project supervisor in project department