Man Ho Suen
End User Computing Support Engineer at 環球全域電訊- Claim this Profile
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Bio
Experience
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End User Computing Support Engineer
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Nov 2021 - Present
● Manage Service Desk(Jira) issue ● first-tier helpdesk support ● second-tier support on Azure AD, Windows Server, Outlook issue ● Windows PC troubleshooting, maintenance and support ● VMware troubleshooting, maintenance and support ● ad-hoc ticket issue support ● VIP VC(video-conferencing) support ● Experience in Network issue support ● Experience in Cyber Security issue support Project ● Windows 7 to 10 migration ● VDI migration(Synology to NetApp) ● Outlook Mailbox migration ● Microsoft Intune Enrollment Project ● Cisco DNA Network migration Project ● Zscaler Enrollment Project Show less
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Swing Consulting Limited
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Information Technology & Services
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1 - 100 Employee
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Deskside Engineer
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Aug 2021 - Feb 2022
Working at Nomura international. ● Corporate iOS device supervises and management such as MobileIron ● Manage corporate laptop with docking monitor (installation, maintenance, repair) ● Provide first-line helpdesk support to users such as (Windows PC, hardware, software) ● Windows PC troubleshooting, maintenance, and support via phone, remote or email to user/clients. ● Experience in Windows PC building ● Experience in desktop replacement and relocation ● Experience in Active Directory ● Assist ad-hoc assignments Show less
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S.F. EXPRESS CO. LTD
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China
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Customer Service Officer
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Aug 2018 - Aug 2021
Working at Huawei service center. ● Provide first line helpdesk support to users ● Handle technical issue via phone, remote or email ● Check Huawei products including mobile, computer, WiFi, etc. ● Identity the product issue of Huawei Mobile/ Computer device and provided technical support. ● Build business relationships with potential clients in networking activities. ● Handle client’s records and update of received requests and incidents. ● Assist ad-hoc assignments Working at Huawei service center. ● Provide first line helpdesk support to users ● Handle technical issue via phone, remote or email ● Check Huawei products including mobile, computer, WiFi, etc. ● Identity the product issue of Huawei Mobile/ Computer device and provided technical support. ● Build business relationships with potential clients in networking activities. ● Handle client’s records and update of received requests and incidents. ● Assist ad-hoc assignments
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