Retail Operations- Own Channel

• Jan 2022 - Present

Operations Manager- SES Channel Samsung Mobile BD

• Jul 2014 - Present

# Generates ideas about future retail activities to ensure a cutting edge strategy; maintains up to date knowledge of the market place, competitors and trends. # Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources. # Spends time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies; maintains the corporate identity of Mind in all shops and elated initiatives. # Takes a lead role in building a strong sales management culture with the operations team; spends time coaching Regional Managers, identifying skills and opportunities for development ; provides advice and guidance on shop manager issues when needed. # Proactively manages and reviews the performance and progress of Regional Managers and their regions, sets objectives and targets; works with Regional # Training Manager to develop individual training plans for the team. # Recruits, trains and develops staff ensuring adherence to Mind's HR systems and procedures. # Maintains and constantly develops innovative and cost effective stock generation; monitors stock weekly to achieve bottom line sales budget against monthly targets # Regularly produces and presents a range of financial/non financial reports for the Managing Director and the Retail Board as required. # Ensure the overall management of the retail operation in the venue, including set up, break down and operation of these areas # Review the concession business and performance and ensure delivery of key financial targets and customer feedback targets # To support in the continual development of the business using new products, service techniques and other efficiencies. # Visual Merchandising based on respective SES and its required trend wise. # MCS, DMS & POS ensuring at unit wise. Show less

Operations Manager BS Channel

• Nov 2018 - Jan 2022

Deputy Manager - Business Operations & Channel Audit (Samsung Mobile)

• Feb 2012 - Jun 2014

#Respectively SMDP Operation monitoring. # Nationwide distribution house SOP monitoring and feedback generate. # Area and hub wise manpower selection (ABM, DM, DSE, and MIS). # Market demarcation and cluster wise rout plan, PJP setup and field force linkup. # Sales Channel audit and maintenance operational channel. # SIS/SES develops selection and execution/ Alternative retail channel identification and execution. # Direct retail involvement throughout the operational activity. # Report preparing and presentation. # KPI generating, execution and feedback analysis. # Randomly Trade marketing (POSM)operational activities perform. # Management trainee program and induction. Show less

Sr. Executive- Business Development

• Jan 2011 - Jan 2012

# Head of bKash CCD project (Centrally Controlled Distribution) Nationwide # Develop project profile. # Product and market development of mobile banking. # Distribution channel setup for mobile banking. # Work force recruitment. # Market Research and report submission. # Management trainee program. # Head of bKash CCD project (Centrally Controlled Distribution) Nationwide # Develop project profile. # Product and market development of mobile banking. # Distribution channel setup for mobile banking. # Work force recruitment. # Market Research and report submission. # Management trainee program.

Customer Srevice Manager

• Oct 2006 - Oct 2010

# Managing and motivating a team to increase sales and ensure efficiency. # Managing stock levels and making key decisions about stock control; # Analysing sales figures and forecasting future sales; # Analysing and interpreting trends to facilitate planning; # Using information technology to record sales figures, for data analysis and forward planning; # Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development; # Ensuring standards for quality, customer service and health and safety are met; # Resolving health and safety, legal and security issues; # Responding to customer complaints and comments; # Organising special promotions, displays and events; # Attending and chairing meetings; # Updating colleagues on business performance, new initiatives and other pertinent issues; # Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues; # Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing; # Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; Show less

Regional Sales Manager- RSM

• Jul 2004 - Sep 2006

• To ensure clients are pleased with the supply and there is no hitch in market demand. • To get sale update from the S.D.O (sales development officer) to analyses current marketing situation for further action and development. • Action for marketing advertisement and features. • Developing new potential market for the business growth. • Set strategy for the new POS. (Branding/ image, product display) • Responsible for holding scenarios to update the medical fraternity regarding availability of new products. • Collaborating with senior executives to establish and execute a sales goal for the region. • Managing a sales team in order to maximize sales revenue and meet or exceed corporate-set goals • Forecasting annual, quarterly and monthly sales goals. • Assisting sales personnel in their techniques. • Developing specific plans to ensure growth both long and short-term. • Educating sales team with presentations of strategies, seminars and regular meetings • Reviewing regional expenses and recommending improvements within budget. Show less