Experience

Derby Group of Companies

• United Arab Emirates
• Business Consulting and Services
• 700 & Above Employee

• Debt Collector

  • Apr 2021 - Present

  Process • Nakheel Community Management • Nakheel Commercial Leasing Role: Collection Executive April 2021 – Present • Skip trace customers and there contact details. • Make phone and email contact with identified customers •Remind customers of upcoming payments on a regular basis. • Persuade customers to pay their outstanding bills by influencing, negotiating, and persuading them. • Follow up with customers regarding payment transfer copies, cheques, and other items. • Maintain Daily collection progress updates in the consolidated collection master file. •Direct customer concerns to the appropriate department, and follow up with issue resolution upon request.



Encore Capital Group

• United States
• Financial Services
• 700 & Above Employee

• Resident expert

  • Aug 2016 - Jan 2021

  Working as Resident expert in 3rd Party captive Unit called Midland Credit Management. I was known for Being a Professional and Informative Primary Point of All Consumers. • Achieved Performance Goals On Consistent Basis. • Worked In Call Center Environment Handling Manual And Automatically Dialed Outbound Calls. • Delivered Exceptional Customer Service on All Calls While Maintaining Calm And Professional Demeanor In Challenging Circumstances. • Converting unpaid customers to Paid. • Maintain per day conversion rate.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - May 2016

  • Provided Excellent Customer Service By Efficiently Resolving Issues And Responding To Inquiries. • Answered 80+ Incoming Calls Daily And Provided Instructions For Customers Per Training Guidelines. • Trained And Mentored New Employees On Conflict Resolution. • Kept Accurate Records Of Customer Interactions And Corresponding Cases. • Built Trust In The Brand By Responding Efficiently And Helpfully To Customer Needs. • Provided Excellent Customer Service By Efficiently Resolving Issues And Responding To Inquiries. • Answered 80+ Incoming Calls Daily And Provided Instructions For Customers Per Training Guidelines. • Trained And Mentored New Employees On Conflict Resolution. • Kept Accurate Records Of Customer Interactions And Corresponding Cases. • Built Trust In The Brand By Responding Efficiently And Helpfully To Customer Needs.



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2014 - Aug 2015

  Provided Excellent Customer Service By Efficiently Resolving Issues And Responding To Inquiries. • Maintained Up-To-Date Records At All Times To Meet Compliance. • Maintained quality control seeking new ways to improve customer service. Provided Excellent Customer Service By Efficiently Resolving Issues And Responding To Inquiries. • Maintained Up-To-Date Records At All Times To Meet Compliance. • Maintained quality control seeking new ways to improve customer service.