Experience

Appslopers

• Spain
• Software Development
• 1 - 100 Employee

• Engineer & Developer

  • Feb 2022 - Present



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Receivables and Cash Management Analyst

  • Jul 2017 - Present

• Collector Speciallist with Spanish

  • Dec 2014 - Present

  • Contact customers by phone and other tools (SAP, SAP CRM, MS Solve, CMAT, CAP) to ensure timely payment of all invoices, being pro-active to ensure an overdue situation does not occur.• Develop and maintain professional relationship with internal and external clients.• Ensure that the collections processes followed are in adherence with Sarbanes/Oxley procedures.• Promptly provide customer payment remittances to Accenture’s cash applications team.• Produce monthly statements in line with client processes and SOX procedures.• Meet weekly/monthly collections targets and all SLA’s.• Escalate to management dispute information to a high degree of quality as required in accordance with escalation policy.• Produce monthly statements to send to customers in line with clients SOX processes.• Flexible working hours are required during client specified key periods (month end)• Record all collections activities in a consistent manner as per client process.• Provide back-up support as IT in the scenario that the IT team is not in site resolving IT issues to raise the productivity of the team. • Provide feedback as RIO 5 official transition tester and submit all information required in order to improve the SAP CRM tool to achieve high standards in a new way to work as a collectors. • Research all metrics (OPEX) related to MOI team and generate graphics in order to explain what needs to be improve in order to achieve high level performance. • Build using Excel the Write Back file maintaining cleared all customer accounts. Show less